What are the responsibilities and job description for the HVAC Dispatcher / Customer Service Representative (CSR) position at Modern Heating and Air?
Job Title: HVAC Dispatcher / Customer Service Representative (CSR)
Location: Milford CT
Employment Type: Full-Time
Compensation: $18-26 per hour, depending on experience
Schedule: Monday – Friday
Who is Modern Heating & Air Conditioning in Milford, CT?
We are the trusted advisor for residential heating and cooling services in the Southern Connecticut area. We pride ourselves on excellent customer service, timely dispatching and high-quality workmanship. We are looking for a dedicated, organized and motivated Customer Service and Dispatching Representative to join our growing team.
Responsibilities
- Answer incoming calls and respond to customer inquiries in a friendly, professional manner
- Schedule and dispatch HVAC technicians to jobs
- Maintain constant communication with technicians and customers to ensure timely service
- Accurately input job information into the scheduling and CRM system
- Handle customer complaints or concerns with empathy and problem-solving skills
- Assist with administrative tasks such as invoicing, parts tracking, and follow-up calls
- Support a positive team environment and contribute to overall company success
Qualifications:
- Prior experience in dispatching or customer service (HVAC industry preferred)
- Excellent verbal and written communication skills
- Strong multitasking and time management abilities
- Familiarity with scheduling/dispatch software (e.g., ServiceTitan, Housecall Pro, FieldEdge, etc.) is a plus
- Ability to work in a fast-paced environment with a calm, solutions-oriented mindset
- High school diploma or equivalent; additional education or HVAC knowledge is a plus
Why Join Us?
- Competitive pay and benefits including medical, dental, vision, a 401(k) plan with profit sharing
- Supportive and friendly, family-like team environment
- Opportunities for growth and advancement
- Ongoing training and development in customer service and other industry related areas
We encourage all applicants and potential customers to google us and check out our reviews.
Salary : $18 - $26
