What are the responsibilities and job description for the Service Writer position at MODERN MASTERS AUTO?
About Us:
Modern Masters is a leading automotive service center committed to providing top-quality repair and maintenance services. We are Veteran-owned and pride ourselves on excellent customer service, integrity, and professionalism. We are currently seeking a highly motivated and customer-focused Service Writer to join our team. Pay based on experience.
Job Responsibilities:
- Greet customers and assess their vehicle service needs.
- Schedule service appointments and coordinate workflow between customers and technicians.
- Provide detailed cost estimates and explain recommended repairs and services.
- Maintain clear and professional communication with customers throughout the repair process.
- Ensure customer satisfaction by addressing concerns and providing timely updates.
- Maintain service records and process invoices accurately.
- Work closely with technicians and management to ensure efficient service operations.
- Promote additional services and preventive maintenance to customers as needed.
Qualifications:
- Previous experience as a Service Writer, Advisor, or in a similar role in the automotive industry.
- Strong customer service and communication skills.
- Basic knowledge of automotive repairs and maintenance.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in computer systems and service software.
- Strong organizational and problem-solving skills.
If you are passionate about the automotive industry and have a strong commitment to customer service, we would love to hear from you! Apply today by sending your resume to modernmastersauto@gmail.com or visiting our location at 105 Bedington Rd. Martinsburg, WV 25404.
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $14 - $18