What are the responsibilities and job description for the Experienced Service Manager position at Modern Mazda?
Experienced Service Manager – Automotive Dealership
We are currently seeking an experienced Service Manager for a multi-line dealership to join the leadership team at Modern Mazda in Burlington, NC. The Service Manager will successfully run an efficient and profitable multi-car line service department, customer retention, cost controls, achieving objectives, and maintaining all service records. This position is responsible for operations, profitability, performance results, and customer satisfaction in the Service Department.
Responsibilities:
- Maintains CSI at or above manufacturer standards
- Strives for 100% customer satisfaction by building relationships with customers
- Interfaces with department managers to improve operations, performance, and profitability.
- Understands and ensures compliance with manufacturer warranty and policy procedures
- Develop and implement a marketing plan which promotes new and repeat business.
- Maintains outstanding business relationships with manufacturer
- Sets, monitors, and drives the achievement of performance targets of Advisors, Technicians, and department.
- Manages talent acquisition, mentoring, and training
Requirements:
- Outstanding leadership skills which focus on treating employees with respect
- Minimum of 5 years experience in an Automotive Service Manager role
- Unwavering commitment to ethical business practices
- Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc.
- Strong management skills with a stable work history
- CDK experience a plus
We offer:
- A professional work environment
- A competitive compensation and benefits package for full-time employees includes:
- Medical, Dental, Vision, Life, Flexible Spending, LTD and STD Insurance
- Monthly Bonus Opportunities
- Paid Time off
- Paid Holidays
- 401-k eligibility after one year
This highly rewarding career opportunity is available to qualified candidates who are interested in establishing a long-term, mutually beneficial employment relationship. We offer a very competitive compensation/incentive package and a comprehensive benefits program. Make your next career move with us. No matter how things change, our commitment to our employees and customers stays the same. EOE/M/F/D/V