Field Service Tech (NE)

ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling, bottling and capping, decorative labeling, flexibles and trays, pharma, handling and sterilizing, labeling and coding, robotics end of line, and systems and integration. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information on ProMach Careers, visit www.ProMachCareers.com.

Do you enjoy new work locations and problems every day instead of the predictability of a traditional office job? Are you able to roll with whatever the schedule brings you each day? Are you able to connect with and understand how to listen to customers and respond decisively to their needs? If so, we have a great opportunity for you to consider!

Modern Packaging is searching for a Field Service Technician to join our growing Aftermarket organization. We are seeking individuals that currently reside in the Midwestern and/or Western Region of the United States to be a technical resource to our customers with assets in (but not limited to) Minnesota, Iowa, Kansas, Arkansas, Missouri, Texas, Oklahoma & Louisiana.

Modern is a leading provider of portion cup and tray filling solutions for the food, beverage, and dairy industries, with systems capable of filling everything from dry foods to viscous liquid products into single- and multi-serve packages. Modern designs equipment that incorporates denesting, loading, filling, foil/plastic lid sealing, and over-capping technologies for cups and trays, helping customers automate the entire front end of their packaging process with a single partner. For more than three decades, customers have put their trust in Modern systems to aid in feeding communities in all parts of the world. Modern is a product brand of ProMach, a global leader in packaging line solutions. As part of the ProMach Filling business line, Modern helps our packaging customers protect their reputation and grow the trust of their consumers. ProMach is performance, and the proof is in every package. Learn more about Modern at www.ModernPackagingInc.com and more about ProMach at www.ProMachBuilt.com.

JOB DESCRIPTION:

• Obtain and maintain the ability to adapt to a variety of work environments and quickly resolve issues pertaining to Modern Packaging fillers.
• Perform installation at customer location (electrical and mechanical) of Modern automated machinery.
• Perform in-factory startup\commissioning of Modern machinery at customer location. Technician is required to troubleshoot and adjust equipment to achieve the machine efficiency rates per the contract. Training plant personnel is required.
• Perform in-factory repair/maintenance of Modern machinery at customer location. Services include troubleshooting machinery inefficiencies and making required adjustments, performing audits, installing upgrades, and follow-up operator training.
• Formally document site activities related to installation, commissioning and repairs performed while at the customer locations via detailed service reports.
• Support the customer by recommending relevant machine upgrades or retrofits that will improve machine safety, performance and/or reliability based on current product designs.
• Assist the customer through recommendations of stock parts and aid in the management of Modern related spare part inventory at the customers’ location.
• While not traveling, the Field Service Technician will be asked to perform various duties at the Modern facility in Deer Park, NY including, but not limited to, assembly and test of new machines, and participation in customer Factory Acceptance Tests.
  
  

JOB REQUIREMENTS:

• Must have previous experience in a travel-based Field Service Technician, or similar tech-related position, working on medium to large scale industrial equipment.
• Must have strong interpersonal and customer service skills
• Strong written and verbal communication skills are a must for understanding the issues customers have and to explain technical information to customers in clear terms and in a professional manner.
• Minimum High School Diploma but preferred Associates Degree in related technical field (mechanical and electrical).
• Strong mechanical equipment repair background with 3 years in machine start-up/repair/maintenance.
• Organizational skills to keep tools and paperwork organized while in the field
• Time-management skills to handle appointments efficiently and stay on schedule
• Basic knowledge of Allen Bradley Programmable Logic Controllers is preferred
• Experience with set up and testing of variable frequency drives, and servo controllers is preferred
• Ability to read & understand mechanical part and assembly drawings. Candidates with the ability to understand wiring schematics will be given higher consideration.
• Proficient in Microsoft Office software for technical reports and training requirements.
• Good problem-solving skills to diagnose problems with malfunctioning equipment and ability to use independent judgment on the appropriate resolution when possible.
• Ability to conduct a high-level training program with customer personnel on equipment after relevant internal training at Modern HQ.
• Ability to work independently, maintain a positive attitude and work well with all levels of management and operators.
• Willingness to travel up to 75% of the time, both domestic and internationally.
• Passport required (does not need to be US); travel to Mexico and Canada may be required on occasion.
  
  

BENEFITS:

At ProMach the education and experience you bring to a role with us matters. Placement within the salary range is based upon years of directly relatable experience for the position. These components, along with local and national compensation survey data, contribute to determining a candidate’s potential starting rate of pay. Total compensation includes your base salary, commissions, medical/dental/vision insurance, life insurance, disability, paid time off, and a retirement savings plan with company match. There is no waiting period for benefits – you are eligible on your first day of employment. Base Salary Range: $28.00 - 37.00 an hour.

Pro Mach is an Equal Opportunity Employer. Pro Mach complies with all states mandating the use of E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.

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