What are the responsibilities and job description for the Client Care Professional I position at Modern Pest Services LLC?
Job Description:
At Modern Pest Services, we believe in protecting homes, businesses, and industries from damaging and disease-carrying pests, and understand the impact effective pest control has on public health, safety, and quality of life.
To support the needs of our community, Modern Pest Services is currently seeking Customer Service Representatives to join the team in our Communication Center, located in Brunswick, ME.This position is fully remote following the 6 months of on-site training, but eligible applicants must be within commuting distance to the Brunswick, ME office as intermittent in-office meetings and trainings may require a physical presence.
As a member of this professional and client-focused group, you may be responsible for:
Receive inbound calls to our company and assist callers with their needs, including rerouting calls to other departments to schedule
Proactively making outbound calls to inform our existing and potential clients of available and services.
Scheduling pest control services electronically to ensure that our Service Professionals in the field avoid excessive down time and/or travel.
Screening and scheduling follow up with our clients.
Navigating and maintaining our systems to include detailed notes for future reference.
Assisting our Service Professionals that call from the field and ensuring that all work is completed before they return to their service center.
Completing everyday work (outbound calls, scheduling, filing, record keeping, client appointments, and general paperwork) in a timely and organized manner.
Job Type: Full-time, year-round
Schedule: Monday – Friday position, with some Saturdays as needed. During training, the standard schedule is 7:30AM - 4PM. Upon completion of training and integration with the team, the standard schedule is 9:30AM – 6PM, with one rotating monthly Saturday shift from 7AM – 3:30PM.
Work Location: Based out of our Executive Offices in Brunswick, ME. Training is based onsite for a period of 6 months, after which team members in good standing may choose to to work from home full time!
Benefits: Full time team members of Modern are eligible to enroll in benefits, which become effective the first day of the month following their date of hire!
Benefit options include:
401(k) with employer match
Health insurance (3 plans to choose from!)
Dental insurance (2 plans to choose from!)
Vision insurance
Supplemental insurances, such as Critical Accident and Illness coverage, Additional Life Insurance coverage, and Long-term Disability coverage.
Employer paid benefits include:
Paid Time Off
Short-term Disability coverage
Life Insurance
Employee Wellness Programs
EXPERIENCE, EDUCATION, AND SKILLS REQUIRED:
High school diploma or equivalent. No pest management experience necessary.
Have or be able to learn practical and technical knowledge of duties, functions, service, and product offerings, terminology, work procedures, and company policies.
Have excellent telephone and organizational skills.
Be able to work in a team-based environment.
Have strong oral and written communication skills.
Have strong computer, word processing, and typing skills.
Proof of vaccination may be required
In keeping with our Core Value and Guiding Principles, Modern Pest Services always provides equal talent with equal opportunity.
