What are the responsibilities and job description for the Dispatcher/Customer Service position at Modern Plumbing, LLC?
Dispatcher/Customer Service
Modern Plumbing & Heating is searching for a talented, highly organized and resourceful office reception/dispatcher to aid with office management, administrative, operational, clerical, and customer service support to our team and service technicians.
This is a full-time position Monday – Friday 8:00AM-5:00PM working on site at our Brooklyn Park office location.
- Primary responsibilities:
- Maintains the plumbing & HVAC service technician schedules.
- Answering phones and maintaining customer and contractor scheduling database, ensuring complete, accurate, and updated entry of information.
- Responds to customer inquiries regarding company schedule and requested lead times, service invoicing, and general inquiries.
- Daily communication with service technicians.
- Reviews completed service appointments for accuracy.
- Complete and submit plumbing and HVAC permit applications utilizing various city processes via online or paper forms, as well as scheduling and managing inspections.
- Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
- Always maintain a professional image by having a courteous demeanor with all customers and associates.
- Manage multiple projects/tasks simultaneously.
- Continually promote the Company’s products and services and culture.
- Other duties as assigned.
- Required knowledge, skills and abilities:
- Minimum two years of experience in related industry; dispatch and schedule coordination.
- Geographical knowledge of the service area.
- Advanced communication and customer service skills.
- Excellent time management skills.
- Positive attitude.
- Attention to detail.
- Educational/certification requirements:
- GED or High School Diploma.
- Benefits:
- 100% company paid Medical insurance for employees
- $25 per week towards voluntary benefits offered by Colonial Life
- Dental
- Paid Time Off
- 8-hour shift; no weekends
Pay commensurate with experience.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $22