What are the responsibilities and job description for the CSR - Customer Service Representative position at Modern Roofing?
This is a remote position.
Serve as the first point of contact for customers, answering inquiries via phone, email, or chat.
Provide accurate information about insurance policies and coverage options.
Assist customers in selecting appropriate insurance plans based on their needs.
Process policy changes, cancelations, renewals, and endorsements.
Address and resolve customer complaints and concerns in a timely and professional manner.
Maintain up-to-date knowledge of insurance products, regulations, and industry trends.
Requirements
High school diploma or equivalent required.
Previous experience in customer service or insurance-related roles is preferred.
Strong understanding of insurance products, policies, and industry regulations.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time efficiently.
Strong problem-solving skills and the ability to work independently and as part of a team.
A customer-centric attitude with a focus on delivering exceptional service.
Benefits
Annual Base Salary Bonus Opportunities
Health Insurance
Dental Insurance
Mon-Fri Schedule
Retirement Plan
Salary : $12 - $16
