What are the responsibilities and job description for the Beer Server- Front of House position at Modern Times Beer?
Job Description
Job Description
Description :
The Front of House (FOH) staff member reports to the General Manager and works in a variety of guest-facing positions within the Modern Times Tasting Room. The FOH staff member will maintain a watchful eye on all things related to hospitality and daily service operations including greeting guests, serving beer, taking orders at the POS and on the fly, running & bussing food & drink, attending to the Mini-Mart, maintaining the cleanliness of all facilities, and screening guests as needed to maintain a safe but fun environment on the property. As one of the important and often first faces of our company for many of our fans, it is their job to represent Modern Times & our products in the best, most informative way possible while providing an outstanding service experience for every person who walks in our door. Candidates must share Modern Times’ commitments to quality, safety, business ethics, and continuous innovation.
FOH staff will be a part of the overall tip pool within the Modern Times Tasting Room.
THE EVERYDAY VIEW
- Greet all guests entering the facility promptly and courteously and provide a brief introduction to the premises & menus
- Be an expert in all things Modern Times history and heritage, history of brewing and brewing process, the craft coffee / beer industry, beer and coffee styles, and ingredients, plant-based cuisine & ingredients, and have basic sales knowledge
- Anticipate and respond to guest needs and recommend menu items based on their described tastes
- Follow all established Modern Times steps of service
- Share passion for all things retail, specialty coffee, craft beer, and plant-based cuisine related, as well as the ability to taste, describe and evaluate qualities and characteristics
- Have an overall awareness of the property and take initiative and ownership to ensure all aspects of it are clean, presentable, and inviting
- Perform opening / running / closing duties according to Modern Times policy and procedure including but not limited to basic to deep cleaning tasks, and daily and weekly side work duties
- Execute transactions, exchanges, and refunds through our POS systems including Toast and Shopify
- Reinforce and provide accountability for all cash handling processes including credit card, and gift certificate transactions
- Handle all phone calls including, but not limited to, to-go orders, directions, guest complaints, and event inquiries
- Greet and assist consumers, management, and accounts as a representative of the brand at all times, maintaining a professional appearance and demeanor that is friendly, enthusiastic, energetic, and outgoing - Handle multiple tasks at one time efficiently and with an upbeat, friendly attitude in a fast-paced environment - Safely and professionally handle guest experience issues
- Adhere to and enforce all applicable local, state and federal laws, rules, and regulations
- Maintain all Modern Times Safety and Sanitation Standards
- Be a team player and able to interact and effectively communicate in person & digitally with all levels within the organization
- Adhere to and enforce all applicable local, state, and federal laws, rules, and regulations
- Other tasks as needed
BEVERAGE / FOOD SERVICE
interacting with all guests in a positive and safety-minded manner
Requirements :
DESIRED SKILLS AND EXPERIENCE
PHYSICAL AND MENTAL REQUIREMENTS
EQUAL EMPLOYMENT OPPORTUNITY
Modern Times Beer strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.