What are the responsibilities and job description for the Product Solutions Specialist position at ModernFi?
The Opportunity
ModernFi is seeking a Product Solutions Specialist to bridge the gap between product, operations, and client-facing teams. In this role, you will be the go-to expert on our product's features, functionality, and operational processes, empowering teams with the knowledge and tools they need to deliver a seamless experience to our clients. You will collaborate across departments to solve challenges, improve processes, and support the successful delivery of ModernFi's solutions.
This role is pivotal in ensuring ModernFi's continued growth and client satisfaction, as you will play a direct role in driving operational excellence and enhancing the client journey.
The Role
Responsibilities
- Develop deep knowledge of ModernFi's product functionality, value proposition, and operational workflows.
- Partner with client-facing teams to provide detailed product guidance, answer technical questions, and assist with complex client needs.
- Create and maintain resources such as product guides, FAQs, and training materials to support internal teams.
- Work closely with product, operations, and engineering teams to resolve challenges and ensure alignment across the organization.
- Identify and implement improvements to internal workflows to enhance team efficiency and client satisfaction.
- Act as a liaison between client-facing teams and the product team, collecting and relaying feedback to influence future product development.
- Support onboarding efforts by providing product demonstrations and operational guidance to ensure a smooth transition for new clients.
- Track and analyze team performance metrics related to product adoption and provide actionable insights for improvement.
About You
About Us
he caliber and character of the ModernFi team set us apart.
We value competence and drive over experience and look for compassionate people with a diverse set of backgrounds. We appreciate technical ability, dedication, and humble confidence. Above all, we value respect - respect to our colleagues, our clients, our partners, and to ourselves. Because we are a close-knit team of high performers, we are selective and considerate with every hire.
The people at ModernFi could be doing anything in the world, yet they choose to be here
Benefits
We offer generous salary, unlimited PTO, and premium health, dental, and vision insurance. As an early hire, you will have access to significant equity at a critical stage of the company's growth.
The Process
If you'd like to learn more, please email us at careers@modernfi.com. During the recruitment process, you'll meet Adam and Paolo.
Our process is focused on cultural and personality fit. We are excited to get to know you, learn about what motivates you, and ensure that we can accelerate your personal and professional growth.
