What are the responsibilities and job description for the Associate Collections Specialist position at Modernizing Medicine, Inc.?
ModMed is hiring a driven Associate Collections Specialist to join our positive, passionate, and high-performing Accounting team. This is an exciting opportunity to work within a fast-paced Healthcare IT company that is truly Modernizing Medicine!
Your Role:
- Manage queue-based collection inquiries by providing timely communication and assistance.
- Make outbound calls in response to received email and voicemails.
- Manage customer accounts by updating contact information and ensuring accurate invoice delivery.
- Monitor the accuracy of payment plans for overdue balances.
- Review weekly reports to ensure notes are accurate and up to date.
- Perform any additional duties as assigned.
Skills & Requirements:
- Accounting degree preferred
- 2 Years of relevant experience in Customer Service/Collections.
- Strong customer service skills.
- Strong written and verbal communication skills.
- Proficient in Excel.
- Salesforce and NetSuite experience a plus.
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