What are the responsibilities and job description for the MIPS Specialist position at Modernizing Medicine, Inc.?
ModMed is hiring a driven MIPS Specialist to join our positive, passionate, and high-performing MIPS Advising Team! The MIPS Specialist provides responses and high-level assistance to non-MIPS Advising customers for escalated MIPS cases coming in from the Support team. This is an exciting opportunity to provide excellent customer service to medical practices within a fast-paced Healthcare IT company that is truly Modernizing Medicine!
Your Role:
- Provide consistent, professional, and high-quality client support responses and assistance
- Follow established procedures to ensure client satisfaction and quality service delivery
- Communicate customer responses in an efficient and effective manner
- Answers Tier 2 and 3 escalated MIPS questions assigned by Support
- Use sound judgement skills to identify when to provide an answer to customers, suggest a MIPS Q&A, or escalate customer inquiries to MIPS Advising
- Assist the MIPS Advising team in creating/updating ModMed Community MIPS QRGs and other documents
Skills & Requirements:
- Bachelor's degree preferred
- Demonstrated expertise in evaluating, troubleshooting, and following up on customer issues
- Experience utilizing bug-tracking software such as Salesforce and Jira
- Experience within a medical practice and/or EMR experience is a plus
- Excellent written communication skills required
- Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
- Excellent interpersonal, verbal, and organizational skills
- Ability to effectively prioritize and manage time
- Willingness to stay current and adapt to changes
#LI-SM2 #LI-REMOTE
