CSR - Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional customer support and ensuring client satisfaction. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various customer inquiries effectively. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.

Duties

• Manage inbound and outbound calls with professionalism and courtesy.
• Provide accurate information regarding products and services to customers.
• Assist customers with inquiries, complaints, and requests efficiently.
• Utilize computer systems for data entry, updating customer records, and managing client interactions.
• Demonstrate excellent phone etiquette while addressing customer needs.
• Collaborate with team members to enhance the overall customer experience.
• Support sales initiatives by identifying opportunities for upselling or cross-selling products.
• Maintain an organized office environment to facilitate smooth operations.

Qualifications

• Previous experience in customer support or client services is preferred.
• Strong skills in outbound calling and effective communication are essential.
• Proficiency in data entry and basic computer skills required.
• Ability to type efficiently while managing multiple tasks simultaneously.
• A positive attitude with a focus on delivering excellent service to clients.
• Familiarity with sales techniques is a plus but not mandatory.
• Must be detail-oriented and capable of handling cash transactions responsibly.

Join our team today and contribute to creating exceptional experiences for our customers!

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 24 per week

Shift:

• Day shift

Ability to Commute:

• Modesto, CA 95354 (Required)

Work Location: In person

Salary : $17