What are the responsibilities and job description for the L2 Production Services Specialist position at Modis?
Akkodis is seeking a Production Services Specialist for a Contract job with a client in Chandler, AZ (Hybrid). The staff resources working in this position will be responsible for running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics, Splunk, Kafka, Python, Autosys).
Rate Range: $62/hour to $65/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Job Responsibilities Include
Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
- Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.
- Ensure production and performance SLAs are met and escalate issues which needs attention.
- Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services.
- Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Support of on-call rotation for off-hours and weekend support as needed.
Required Skills
- Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
- 5 years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
- Excellent written and verbal communication skills (English)
- Proven knowledge in some or all of the following: Java/J2EE, Dynatrace or App Dynamic, Splunk, Kafka, Python.
- Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
- Strong operating system knowledge in Unix and Windows including strong scripting skills
- Must have experience with Oracle, DB2 and PL/SQL query performance tuning.
- Knowledge of event driven and schedule driven batch processes
- Banking/Financial Services experience
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at arissa.camel@akkodisgroup.com.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $62 - $65
