What are the responsibilities and job description for the Production Support Specialist position at Modis?
Akkodis is seeking an Application Support Specialist for a contract position with our Fortune 500 banking client.
Rate: $51-56/hr W2. The rate may be negotiable based on experience, education, geographic location, and other factors.
Location: Charlotte, NC - onsite 3 days a week
Details:
L3 Production Support Role is responsible for running the day to day operations of the technology platform. Work activities specific to Production Support roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Engineer identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues.
Requirements:
- L3 Production Services Engineer able to work independently and drive resolution of complex issues. Strong analytical skills required to determine root cause of technical issues.
- Must be able to think broadly about technical issues and general incident triage techniques to pinpoint technical issues.
- Must have a firm grasp on day to day use of Linux. Experience writing SQL to query data required.
- Previous experience with an application performance monitoring tool (AppDynamics, Dynatrace) required.
- Must have previous experience with Splunk or another log aggregation tool.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Salary : $51 - $56
