What are the responsibilities and job description for the Technical Support Specialist position at Modis?
Job Title : HelpDesk / Technical Support Specialist
Providing first-line support for the internal employee's resources via voice and chat channels as part of the 24
- 7 Global Service Desk. Partnering with our regional and international partners to deliver best-in-class client care.
Pay Range : $22-24 / hr - The rate may be negotiable based on experience, education, geographic location, and other factors.
Requires 3-5 years of experience
Excellent Client Care / Customer Service skills.
Work well as a team and build relationships with global partners.
Excellent organizational skills, with the ability to prioritize workload.
Ability to multitask and maintain focus on all areas of responsibility concurrently.
Ability to consistently meet or exceed performance targets and goals correlated with customer service and call / chat handling.
Able to work in a fast-paced environment.
Desired Skills
Technology Call Center and or Customer Service experience.
Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
Hardware Support - Windows 10 / 11,
Software - MS Office suite, Office 365, SharePoint, Skype
Network - Citrix, VPN, Cisco AnyConnect
ITSM Remedy (not essential)
Equal Opportunity Employer / Veterans / Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Salary : $22 - $24
