Job Description
Job Description
Description : Who We Are :
Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.
Modula’s Values : We are culture and value driven; regardless of position and title we are all in all the time.
- Passion- Proud of our work / Modula, love what you do, positive energy, go the extra mile, engaging
- Pursuit of Excellence- Continuous improvement, committed, attention to detail
- Accountability- Lead by example, follow through, integrity, create trust with team & customers
- Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency
- Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity
Basic Functions and Scope of Job :
The purpose of the Field Technician is to provide technical installation and customer support service to all Modula Inc. customers, using technical and mechanical knowledge and available resources to ensure customer satisfaction.
Key Responsibilities and Accountabilities :
Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct situation to customer.Exhibits a professional demeanor, promotes goodwill between the company, dealers, vendors, and customers by providing a superior level of customer service.Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.Performs necessary repairs to correct analyzed situations in a professional and productive manner.Performs scheduled maintenance on equipment for contracted customers according to Modula Scheduled Maintenance policies and procedures and proactively addresses needed repairs with Customer.Prepares necessary documentation relating to each service call in a neat and accurate manner.Follows safety rules and ensures that hazardous waste is disposed of properly.Provide one-on-one, end-user problem resolution either on-site or by using phone communication.Deliver, tag, set up, and assist in the configuration of end-user hardware, software, and peripherals.Coordinate appropriate repair of equipment and software covered by third-party vendors.Support service team with answers to frequently asked questions from dealer, vendors, and customers.Participate in a 24 / 7 on-call rotation.Actively utilize Modula provided training programs to increase knowledge, skill, and proficiency.Performs other duties as assignedPlease note : this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. It is expected that this role will perform other duties as assigned.
Requirements :
Other Duties and Responsibilities
Maintains parts and supplies inventory in Company provided tool kit.Maintains tool kit to ensure that it is clean and organized.Performs factory-authorized modifications per specifications.Responsible for providing personal tools required for performing the job effectively and safely.Responsible for keeping work area clean and free of clutter and keeping tools clean and in good repair.Responsible for following customer's safety and housekeeping guidelines while on customer site.Qualifications and Skills :
This role is pivotal in supporting customer service efforts. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in collaborating with colleagues and clients. Relationship building, client service, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relative experience, excellent communication and leadership skills, and mechanical / electrical aptitude.
High school education, plus one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.Ability to communicate effectively with customers, management, and co-workers.Ability to read metrics and read and interpret schematics.Ability to read and understand necessary service and training manuals.Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer need.Ability to effectively utilize volt, ohm, and multi-meters.Demonstrate a strong mechanical and electrical aptitude.Candidate must have a valid Passport or acquire one within 90 days of hire.Prior experience with VLM’s, automation, ASRS Systems, or carousels preferred.Strong computer skills, including proficiency in current versions of MS Office is required, and must be able to navigate custom databases and on-line document management software.Candidate must be old enough to rent vehicle in the United States.Additional language is a plus.Travel up to 80% is required as our customers are located throughout North America.Ability to safely operate drill, hand tools, forklift, scissor lift, and work at heights (via ladder or lift) of 45 feet is required. (Forklift and scissor lift training will be provided.)Ability to conduct trainingModula may require before an employment offer is made :Pre-employment Physical ExamPassing Federal Level Background CheckClean Motor Vehicle RecordDrug Screening
