Inside Sales Support

Description

Who We Are:

Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce. 

Modula’s Values: We are culture and value driven; regardless of position and title we are all in all the time. 

· Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging

· Pursuit of Excellence- Continuous improvement, committed, attention to detail

· Accountability- Lead by example, follow through, integrity, create trust with team & customers.

· Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency.

· Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity

Job Overview: The Inside Sales Coordinator serves as the primary administrative liaison between the Sales department, our dealers, and the key internal functions within the organization, ensuring smooth communication and coordination of incoming sales orders.

This role is essential in managing incoming purchase order documentation, ensuring the accuracy of sales data, and providing a single point of contact between Sales, our dealers, and our internal departments including Customer Service, Installations, Logistics, Quality, Production, Planning, Engineering, and Finance. The Inside Sales Coordinator plays a critical role in maintaining order entry accuracy, processing orders efficiently, and troubleshooting any issues that arise from incorrect or missing data to the appropriate departments.

Key Responsibilities:

· Sales Order Management: Manage and review incoming purchase order documentation from dealers and customers, ensuring accuracy with the products and services sold. Enter purchase orders into the CRM and SAP, ensuring that all customer-specific requirements and requests are accurately captured.

· Cross-Department Coordination: Act as the central point of contact between Sales, our dealers, and internal departments including Customer Service, Installations, Logistics, Quality, Production, Planning, Engineering, and Finance. Communicate order details, special requests, and schedule changes in a timely and organized manner.

· Dealer Support: Work closely with our dealers to ensure they can effectively use the company's tools for order configuration (Modula Configurator) and our CRM system (Salesforce). Provide guidance and troubleshooting as needed to ensure seamless operations.

· Order Tracking and Reporting: Maintain an organized tracking system for all incoming orders, including special requests and requirements. Provide weekly updates to internal teams on new orders and any relevant details, ensuring clear and transparent communication.

· Shipping Schedule Management: Coordinate and communicate shipping schedules to dealers and internal teams, ensuring that all parties are aware of timelines, deadlines, and any changes that may occur.

· Troubleshooting and Issue Resolution: Serve as a resource to troubleshoot order-related issues by understanding internal processes and liaising with relevant internal departments and external parties to resolve any challenges or discrepancies.

· Escalation of Critical Issues: Identify and escalate any critical issues, delays, or discrepancies to the appropriate department managers or directors in a timely manner, ensuring swift resolution and minimal impact on operations.

· Process Knowledge Development: Develop in-depth knowledge of company processes, particularly with regards to Installations, Production, and Customer Service, to effectively manage order flow and problem-solving.

· Perform other duties as assigned

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. It is expected that this role will perform other duties as assigned.

Requirements

Qualifications and Skills:

• Previous experience in sales support, inside sales, or order processing roles.
• Familiarity with Salesforce and SAP (SAP activity will be limited to purchase order entry).
• Strong organizational skills with attention to detail.
• Ability to communicate effectively across departments and with external partners.
• Problem-solving mindset and the ability to troubleshoot and resolve issues efficiently.
• Flexible & adaptable, easily embraces change.
• Experience working with distributors or channel partners is a plus.
• Competent with preparing PowerPoint presentations, preparing Excel files, and have good writing skills.

Work Environment: 

To perform the essential functions of this role, a successful candidate may be required to operate equipment and tools such as a telephone, computer, and other general office equipment. This position may require the ability to bend, stoop, kneel, crawl, speak and listen on a telephone and in-person, and type on a computer and view a computer screen, among others. This position may have visual, hearing, dexterity, and mental demands. Reasonable accommodation may be made, wherever practical, to enable individuals with disabilities to perform the essential functions of this role. 

Position    % of time per day or frequency

Walking 20%

Standing 20% 

Sitting 40%

Twisting, turning, and Squatting  20% 

Climbing Step ladder occasional

Lifting Up to 25 lbs.