What are the responsibilities and job description for the Technical Trainer position at Modula Inc.?

Job Description

Description : Who We Are :

Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.

Modula’s Values : We are culture and value driven; regardless of position and title we are all in all the time.

Passion- Proud of our work / Modula, love what you do, positive energy, go the extra mile, engaging
Pursuit of Excellence- Continuous improvement, committed, attention to detail
Accountability- Lead by example, follow through, integrity, create trust with team & customers.
Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency.
Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity

Basic Functions and Scope of Job :

The purpose of the Technical Trainer is to develop, coordinate and conduct technical training programs for installation and service of Modula equipment to technicians and customers. The ideal candidate for this role would be located in West South Central, United States (Arkansas, Louisiana, Oklahoma or Texas)

Key Responsibilities and Accountabilities :

Delivers training classes at Modula location or on customer sites, as required

Creates training plans for technicians

Reviews and analyzes customer requirements for training

Performs skills evaluations for staff and customers and maintains training records

In coordination with the Training Supervisor : creates training curriculum and continually reviews training documentation for accuracy

Provides safety training and promotes site safety for internal & external technicians

Builds dealer relationships with timely and effective training initiatives

Provides continued mentoring for internal & external technicians

Provides active and open communication to customers and dealers so they are free to discuss their requirements, concerns, and / or issues

Provides technical phone support

Manages personal schedule, expense reports, reporting of hours, and travel arrangements

Performs other duties as assigned

Please note : this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. It is expected that this role will perform other duties as assigned.

Requirements :

Qualifications and Skills :

This role is pivotal in supporting customer service efforts. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in working with colleagues and clients. Relationship building, client service, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relative experience, excellent communication and leadership skills, and mechanical / electrical aptitude.

Bachelor's degree in business or mechanical engineering preferred

The ability to obtain a passport and pass security screenings for secure military and Department of Defense sites is a must

Strong analytic and problem-solving skills and excellent verbal and written communication skills

Minimum of one (1) year of relative experience required; electro-mechanical experience is highly preferred; experience in the VLM / ARS industries is a plus; experience developing and delivering technical training is a plus; a combination of education and experience can be considered

Advanced knowledge of training and training delivery

Ability to represent Modula off site and exercise discretion and independent judgment with respect to Modula’s machines

Strong computer skills, including proficiency in current versions of MS Office is required, and must be able to navigate custom databases and on-line document management software

Travel up to 60% is required as our customers are located throughout the USA

Ability to operate a forklift, scissor lift, and work at heights (via ladder or lift) of 45 feet is required

Ability to work within a cross functional team and provide support and assistance to all members of the team

Must be able to pass criminal background check and drug screening.

Modula Inc. is an EEO (Equal Employment Opportunity) Employer. Our search and selection process are based on identifying qualified candidates who are highly motivated to grow with our company. Employment decisions are based on the principles of equal employment opportunity. Recruitment, testing / assessment, selection, and promotion will be administered without regard to race, color, sexual orientation, physical or mental disability, religion, age, ancestry or national origin, whistleblower activity, previous assertion of a claim or right under worker’s compensation, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Disclaimer : Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

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