What are the responsibilities and job description for the Customer Advocate Lead position at Modvicare?
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
This position is responsible for assuring timely services for Medicaid recipients from sub-contracted providers to include oversight and management of all relations with subcontractor providers.
This position…
- Ensures all contract regulations pertaining to providers are enforced.
- Oversees the trip assignment process and the Customer Advocate teams.
- Develops alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems.
- Assists with driver training and inspection programs.
- Partners with transportation providers and health care facilities to resolve problems or issues.
- Assists with managing and providing support to office staff in pursuit of excellent customer service.
- Maintains open lines of communications with subordinates, other company representatives, facilities and carriers, and local and state authorities.
- Participates in other projects or duties as assigned.
We are interested in speaking with individuals with the following...
- High School Diploma required.
- Four (4) plus years of experience.
- Or equivalent combination of education and/or experience.
- Familiarity with Medicaid guidelines and covered services.
- Familiarity with non-emergency transportation services a plus.
- Excellent verbal and written communication skills, with a friendly customer-focused demeanor.
- Excellent active listening skills to understand customer needs and concerns.
- Proficient use with Microsoft Word, Excel, and Outlook.
- Ability to work independently or within a team.
- Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues.
- Ability to handle heavy phone volumes, while maintaining a polite and courteous manner at all times.
- Demonstrates sincere personal commitment to producing high quality work.
- Strong attention to detail and organization skills to manage customer information accurately.
- Positive and enthusiastic attitude with passion for delivering exceptional customer experiences.
Salary: $21.64 - $29.21 hourly
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post
- -Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
- EEO is The Law - click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com
Salary : $22 - $29
