What are the responsibilities and job description for the Key Holder position at ModWash, LLC?
About Us:
ModWash is defined by our unique culture – one that rewards high impact, encourages personal growth, and participates in the community. We are looking for leaders/team members that want to create a special place to serve our customers and build an industry-leading car wash company.
We are currently seeking to hire a Key Holder. Key Holders are the heart of our express car wash operation. If you are a go-getter, enjoy interacting with customers, working outdoors, around cars and technology, and wish to grow your leadership skills, this is the role for you.
Job Description:
Key Holders are responsible for ensuring that the store is clean and organized, assisting team members during periods of high customer volume, and reinforce ModWash standards.
Essential Functions:
- Promoting the highest level of customer service
- Ensure the tunnel is working properly
- Check chemistry levels
- Discuss daily goals and know the numbers
- Reinforce script use
- Maintain a clean environment both inside and out
- Manage any damage claims and pass along to GM/AGM
- Perform opening and closing checklists
- Manage guest relations and member information
- Lock down tunnel
- Identifying problems with working conditions and reporting them to management
- Assuming managerial responsibilities in the event of management absentees
- Perform other duties as assigned
Requirements:
- Outstanding customer service capabilities
- Effective communication skills
- Comfortable working in a fast-paced environment and in all weather conditions
- Offer support and training to new employees
- Motivated to learn new skills and improve current skills
- Motivate team members through leading by example
- Project a professional image by following the dress code and appearance standards
Physical Requirements:
- Ability to be active and outdoors in varying temperatures and weather conditions
- Ability to be on your feet for long hours at a time
- Ability to lift 25 lbs.
- Ability to work any hours, including weekends and holidays in order to meet the needs of the business
Education :
- Must have a high school diploma or an equivalent
- Some mechanical knowledge is preferred, but a willingness to learn is a must
Job Type:
- Full-time
ModWash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.
Upon offer, selected candidates are required to complete an I-9 verification and a pre-hire background check.
