What are the responsibilities and job description for the Shift Leader position at Moe's Southwest Grill?
Shift Leader Job Description :
As a Shift Leader, some of your responsibilities may be to :
- Be a brand ambassador for the Moe's brand.
- Connect the dots between operating cost, staff skills, and guest satisfaction to drive sales and profitability.
- Create and maintain a fun and friendly work environment that rewards teamwork.
- Train, monitor, and reinforce food safety procedures and safe working procedures.
- Manage food and labor costs to company standards.
- Execute company policies and procedures.
- Provide proper training for team members.
- Anticipate and identify problems and initiate appropriate corrective action.
- Be accurate with money and accountable for register and cash procedures.
- Maintain fast, accurate service while meeting and / or exceeding both company and customer expectations.
- Report directly to the Assistant Manager.
- Maintain a professional appearance while providing excellent customer service with the Moe's restaurant team.
Requirements :
Must be ServSafe Certified.
Must be able to work weekends and close.
Excellent leadership, customer service, communication and organizational skills.
Speaks and writes with a high degree of professionalism and credibility.
Maintain a positive, clean, safe atmosphere and environment for both guests and coworkers.
Growth-driven & career-oriented outlook.
Hands-on management style is essential.
Must enjoy building relationships and developing people.
Passion for great food.
Self- motivated, strong work ethic, and commitment to exceed our guests expectations 100% of the time..
Extremely personable with professional appearance.
PHYSICAL REQUIREMENTS :
Occasionally hours will vary to ensure the proper operation of the restaurant.
Position requires prolonged standing, bending, stooping, twisting, lifting items and supplies weighing 50 pounds, and repetitive hand and wrist motion.
Ability to prioritize multiple tasks and work efficiently under high-pressure situations.
Ability to tolerate significant changes in temperature and frequent immersion of hands in water and cleaning or sanitizing solutions.
Ability to perform all functions at the restaurant level as well as delivering caterings as needed.
Demonstrates the ability to manage staff and handle adversity.
Work with hot, cold, and hazardous restaurant equipment and operate phones, computers, and other office equipment.
Required qualifications :
Preferred qualifications :
