What are the responsibilities and job description for the Business Operations Specialist, FinTech position at Moego?
Imagine being part of a team that helps professionals spend less time buried in paperwork and more time with wagging tails, happy barks, and purring cats. Every conversation with a customer, and every feature we build goes toward a bigger purpose, ensuring pets receive the love and care they deserve. From automated booking to communication tools, MoeGo eliminates administrative stress, making every interaction smooth for both the caregiver and the pet parent.
If you're looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.
We believe that pets are family, and when our customers can focus on giving pets their full attention, we create ripples of joy that touch every household they serve. By joining MoeGo, you'll become part of a community driven by compassion, purpose, and impact. Whether you're a tech enthusiast, a customer service professional, or a creative marketer, your skills will play a vital role in improving the lives of pets, and in turn, their humans.
About the Role
We are looking for a Business Operations Specialist, FinTech to join our team and play a key role in scaling our fintech products. This role will cover go-to-market enablement, product operations, risk management, and cross-functional collaboration. You will be involved in launching and growing fintech solutions that drive real impact for pet care businesses.
Fluency in Mandarin (spoken and written) is required to effectively communicate with our team members. Candidates must work atypical hours to ensure smooth and effective collaboration.
Must be based in Los Angeles, able to commute to our office on Mondays and Fridays.
Key Responsibilities :
- GTM & Sales Enablement
Support the go-to-market (GTM) strategy for new fintech products (Payments, Accounting, Capital, Payroll).
Oversee day-to-day operations, including payment disputes, transaction issues, accounting inquiries, and capital-related support
Partner with Product, Engineering, Marketing, and Customer Success to resolve user issues, enhance customer experience, and drive product adoption
Drive multi-channel product marketing campaigns to increase awareness and adoption
Track fintech product performance and user feedback, turning insights into actionable improvements
Design and optimize scalable fintech operations processes to support MoeGo's long-term growth
Minimum Qualifications :
Preferred Qualifications :
MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching.
MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.