Customer Service Representative

Company Description Fortune Brands Innovations, Inc.is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here . Job Description As theAssociate Product Consultant,you arethe “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions. You will provide world-class customer service to our consumers and receive over 200 hours of paid virtual training in Moen products to ensure you are ready to assist our customers. Before the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career. Moen offers a competitivestarting rate of $17/hour with the possibility of overtimeandbenefits from day one,which include medical, dental, vision, monthly and annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more. This position is 100% remote, and Moen provides all the necessary equipment for you to be successful! If this sounds like the position for you,our next training will begin February 24, 2025. Training is Monday through Friday, 9:00 am-5:30 pm EST. After completion of training, the schedule remains Monday through Friday withwith start times rotating on the half hour between8:00 am- 10:30 am EST (or the equivalent for your time zone) on a weekly or every other week schedule. RESPONSIBILITIES: Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer. Develops and maintains knowledge of Moenproducts and procedures to accurately aid consumers in a timely manner. Navigates multiple databases across multiple systems to provide the quickest response to the consumer. Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement forMoen. Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy. Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department. Performs other duties and/or special assignments as needed. Qualifications High School diploma or equivalent Experience in a customer service position is required, call center experience is preferred. Excellent professional verbal and written communication skills are required. Bi-lingual in French or Spanish are a plus. Proficient PC skills, including the ability to navigate multiple screens and systems. Experience with Microsoft Teams a plus. Incumbent must meet internet speed requirements and have a safe and secure workspace. Must be able to thrive in a work environment that mandates low mobility and high observation. Must be available for training October 28, 2024- November22, 2024. Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary. Additional Information Benefits 100% Remote Position Diverse, inclusive, and welcoming culture with Employee Resource Groups Self-led career development program with rewarding pay increases Annual merit increases and company bonus opportunities Medical, dental, and vision coverage from day one Paid time off from day one Tuition Reimbursement 401(k) with company match up to 3% Profit Sharing Additional information All your information will be confidential according to EEO guidelines. The salary range for this position is $33,900 - $41,420 with a typical starting pay of $35,500 Company Description: At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility/adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work. Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen,House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon,Master Lock, SentrySafe andYaleresidential. Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN. To learn more, visit FBIN.com . Equal Employment Opportunity FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.