What are the responsibilities and job description for the Tabor Hill Front of House Manager position at Moersch Hospitality Group?
Assistant Manager
Job Description
Works in collaboration with restaurant leadership to plan, organize, train, and lead the Front of House team in achieving objectives in sales, cost control, employee retention, guest satisfaction, food quality, cleanliness, and sanitation all FOH operations.
- Serves as a positive example by providing exceptional customer care
- Administer daily restaurant functions including opening and closing responsibilities, bank drops, change orders, petty cash handling, tips tracking, staff performance/attendance records
- Train staff on product knowledge, customer service, sanitation, and food service procedures
- Develop seasonal cocktail lists and train FOH staff to prepare and describe them for guests
- Always ensure cleanliness of bar and restaurant
- Prepare all bar mixers, ingredients and garnishes weekly and daily
- Monitor reservations ensuring adequate staffing levels; respond to guest emails and phone in a timely and professional manner
- Assist with FOH hiring, reviews and disciplinary action
- Support the kitchen staff in executing quality products and customer service
- Contribute to weekly food and beverage/management meetings
- Assist with the communications and promotion of Tabor Hill Winery & Restaurant
Essential Job Functions
- Works in collaboration with restaurant leadership to plan, in supervision/training of staff and food/bar service operations
- Provide presence on the floor to ensure quality customer care and exceptional beverage and food presentation
- Assist with the scheduling of front of house staff
- Assist with completing weekly and monthly inventories
- Assist with the oversight of FOH ordering, stock levels and costing
- Help monitor the FOH floor plan to ensure fair distribution of tables
- Promote a positive and productive work environment
- Provide formal and informal feedback to support staff development
- Share comments and concerns with leadership based on customer feedback
- Maintain working knowledge of the POS system and other company software needed for the restaurant
- Oversee daily operations of the bar
- Provide back up and support for any front of house position as needed
Competency
- Flexibility
- Superb Communication Proficiency
- Expert Collaboration Skills
- Customer/Client Focus
- Technical Capacity
- Strong Bartending Proficiency
- Strong Organizational Skills
- Ability to Problem Solve and Respond to Constantly Changing Priorities
Supervisory Responsibility
This position helps to supervise and support the front of house restaurant operations that primarily include the servers, bussers and bartenders.
This position helps to supervise and support the front of house restaurant operations that primarily include the servers, bussers and bartenders.
Work Environment
This job operates in a busy, full-service restaurant environment. This role routinely uses standard office equipment such as computers/POS systems, phones, photocopiers, filing cabinets and fax machines. May be required to use cleaning products/chemicals in support of sanitization processes.
This job operates in a busy, full-service restaurant environment. This role routinely uses standard office equipment such as computers/POS systems, phones, photocopiers, filing cabinets and fax machines. May be required to use cleaning products/chemicals in support of sanitization processes.
Physical Demands
This is a moderate physically demanding position. It may require lifting up to 50 pounds as well as frequent walking, stooping, repetitive motion, and standing. Required to lift cases of product when stocking and unloading inventory.
This is a moderate physically demanding position. It may require lifting up to 50 pounds as well as frequent walking, stooping, repetitive motion, and standing. Required to lift cases of product when stocking and unloading inventory.
Position Type and Expected Hours of Work
This is a full-time position
This is a full-time position
Days and hours of work vary based on hours of operations
Travel
No overnight travel is expected. May be required to travel to other company properties.
Required Education and Experience
High School Diploma - Post secondary degree preferred
Previous restaurant supervisory experience required
Previous bartending experience required
Additional Eligibility Qualifications
- Experience with Toast POS software
- Strong organizational skills
- Ability to work a flexible schedule including weekend and night shifts
- Excellent verbal and written communication skills
- Proven record of delivering quality work and results
- Ability to be a self-starter and strive for success
