What are the responsibilities and job description for the SR SCHEDULING COORD NEW PATIENT position at Moffitt Cancer Center?
At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.
Summary
With the aim to provide first call resolution, the Senior Scheduling Coordinator, New Patient is a member of the Patient Appointment Center responsible for scheduling new patients and new established patients resulting from incoming calls, emails, web requests and provider orders. As part of these processes, the position is responsible for gathering and entering accurate information including record information and utilizing scheduling algorithms to ensure that a patient is scheduled accurately and timely. The Senior Scheduling Coordinator, New Patient must cross cover all functions of Patient Access scheduling to develop a high level of understanding of multiple clinics outside of their assigned pod. The position must act as a mentor/ resource and provide training to colleagues within the department. This includes shadowing for new hires and onboarding of all new team members. Incumbents must adhere to or excel at expected productivity and accuracy targets established by management.
The Senior Scheduling Coordinator, New Patient works with limited supervision with oversight focused on complex, new assignments. He/She will work autonomously within established procedures and practices which is where they will spend the majority of their time. Incumbents must document customer inquiries,
issues, transactions, and other relevant information into department computer systems, and assume responsibility for triage of specific and complex inquires to appropriate resources. Exceptional quality scores are expected to be achieved on a regular basis.
Education Required
High School Diploma/GED
Minimum Experience Required
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.
Summary
With the aim to provide first call resolution, the Senior Scheduling Coordinator, New Patient is a member of the Patient Appointment Center responsible for scheduling new patients and new established patients resulting from incoming calls, emails, web requests and provider orders. As part of these processes, the position is responsible for gathering and entering accurate information including record information and utilizing scheduling algorithms to ensure that a patient is scheduled accurately and timely. The Senior Scheduling Coordinator, New Patient must cross cover all functions of Patient Access scheduling to develop a high level of understanding of multiple clinics outside of their assigned pod. The position must act as a mentor/ resource and provide training to colleagues within the department. This includes shadowing for new hires and onboarding of all new team members. Incumbents must adhere to or excel at expected productivity and accuracy targets established by management.
The Senior Scheduling Coordinator, New Patient works with limited supervision with oversight focused on complex, new assignments. He/She will work autonomously within established procedures and practices which is where they will spend the majority of their time. Incumbents must document customer inquiries,
issues, transactions, and other relevant information into department computer systems, and assume responsibility for triage of specific and complex inquires to appropriate resources. Exceptional quality scores are expected to be achieved on a regular basis.
Education Required
High School Diploma/GED
Minimum Experience Required
- Minimum of two (2) or more years' scheduling experience in a hospital, outpatient facility or physician office environment; with a total of at least three (3) years of scheduling and customer service experience required.
- Minimum of (2) years of Moffitt Patient Access scheduling experience required.
- Minimum of one (1) or more years' scheduling experience as a Moffitt Scheduling Coordinator, New Patient
- Broad understanding of medical terminology required.
- Strong and agile computer skills required.
- Ability to multi-task and maintain patience and composure in stressful situations.
- Excellent verbal (voice quality, grammar, spelling and accuracy) communication skills to include active listening. Ability to train new hires and mentoring team members.
- Agility to maneuver through all scheduling systems.
- Act as a point of escalation for team members to assist with scheduling or patient issues.
