U-Haul Customer Service Representative

3/4/25: One Opening for a multi-talented Storage UHAUL Customer Service Rep in Bullhead City. UHAUL Office/Phone Experience preferred.
Must be: patient with people from all walks of life, comfortable at a front desk politely greeting every walk-in customer, able to juggle multiple phone lines, fast at typing, solid at multitasking, able to work Outdoors for up to 50% of your shift, and able to represent our company in a professional manner at all times during shift. The ideal candidate will be a tech-savvy self-starter ready to learn from Industry Professionals, working with a close-knit team to accomplish goals and serve your community.

> > > WE ARE HIRING FOR THE FOLLWING SCHEDULE (subject to change at any time):
Tuesday 9-5, Wednesday 9-5, Thursday 9-5, Friday 9-5, Saturday 9-4 (Training Schedule will be Tues-Fri, 9-5 for the first 2 to 4 weeks).

Apply online with full resume now, or bring your resume to our main office on a TUESDAY or THURSDAY between 1pm and 4pm @ 2730 Miracle Mile Bullhead City (next to Scooters Mini Golf). We do not have Applications in person. If hiring manager is available, be prepared for an on-the-spot screening interview.

EXPERIENCE PREFERRED but all training provided!

Daily Responsibilities will Include:

• Using multiple Point-of-Sales Software and Task Management Platforms on Computers / Smart Phone.
• Booking new Storage Tenants Remotely by Phone.
• Following up with new Online Storage Rentals.
• Up-selling Tenant Protection Plans and Retail Products.
• Calling UHAUL Customers to confirm/schedule Reservations.
• Cleaning UHAUL equipment with provided supplies, outside up to 50% of shift.
• Bending, stooping, and lifting 50 lbs unassisted to hook up UHAUL Trailers.
• Moving UHAUL equipment, keeping the lot organized and free of debris/weeds.
• Assisting customers with backing up vehicles to UHAUL Trailers.
• Tracking and Notating Storage/ UHAUL Customer Accounts (35 WPM)
• Processing Payments/ Cash-Handling/ Bank Deposits.
• Collections Calls, processing Auctions, Overlocking storage units.
• Updating Google-Drive Spreadsheets Multiple times Daily.
• Daily Cleaning/Set Up of Front Office, Entrance, Porch, and Parking Areas
• Filing Incident Reports, Office Organization.
• Post Office Runs, Supply Runs, placing Online Orders.
• Cleaning outside around the Office, and Walking Storage Properties and Units to check for Customer Readiness (pick up trash, pull weeds, sweep out units... add curb appeal to gain new business! Up to 20% of shift)
• Phone Support or Meeting with Customers to trouble-shoot their Units/ Latches/ Gates/ Billing /Online Accounts.
• Posting advertising on Social Media 1/week.
• Requesting and obtaining Online Reviews from satisfied customers, weekly.
• Ability to seek solutions and find answers using the internet, Employee Handbook, our software, and your teammates!
• Other tasks as needed (discussed in interview).

Requirements:

• Open Weekend Availability.
• Smart Phone Literate, ability to Group Text, send/receive photos.
• Able to Type and make accurate notes in English while multitasking.
• Enjoy working with the public and serving our customers.
• Phone/ Sales/ Cash-Handling Experience.
• Able to lift 40 lbs (physically fit)
• Able to work outside in Mohave County weather to assist UHAUL customers. Lift 50 pounds, clean trucks, etc. Up to 50% of shift may be outside, every day.
• Able to multi-task and follow directions; Ask questions!
• Very Customer Service Focused. Be happy to help!
• Communicate in English (multilingual encouraged to apply)
• Have Reliable Transportation. Punctuality and Dedication is rewarded.
• Be Computer Savvy (35 WPM)
• Own a Camera Smart Phone (text updates to your team).
• Be Very Comfortable on the Phone (making/taking calls the bread-and-butter of this company).
• Be a TEAM player.

ENCOURAGED TO APPLY: Those Experienced in UHAUL Point-of-Sales Software and UHAUL University Training, and UHAUL equipment hook-ups.

Starting Pay: $15.00 (DOE) with room for promotions.

Apply online with full resume now, or bring your resume to our main office on a TUESDAY or THURSDAY 1pm and 4pm @ 2730 Miracle Mile Bullhead City (next to Scooters). We do not have Applications in person. If hiring manager is available, be prepared for an on-the-spot screening interview.

Thank you!

NO CALLS, apply online here, or visit our office in person during times stated above (bring resume).

Background check and drug test will be required before on-boarding.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 24 – 39 per week

Benefits:

• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Shift:

• 8 hour shift
• Day shift
• No nights

Work Location: In person

Salary : $15