Director E-Commerce

Find your more with Mohawk!

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our people.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Come find your “more” with Mohawk!

What We Need

The Director E-Commerce is a high-level leader that proactively leads an E-Commerce team by using expert industry knowledge and understanding. This role is responsible for leading the development and implementation of E-Commerce strategies and objectives.

What You’ll Do

• Manage channel conflict to an acceptable level while still driving sales growth leveraging existing inventory at new and current customers.
• Deliver accretive Gross Margin across all eComm collections.
• Manage key accounts and long-term planning for online retailers to optimize return on investment.
• Manage customer marketing program and campaign activation for online retailers.
• Analyze program and campaign performance data for various reports to help support new initiatives.
• Regularly analyze a comparison to monthly and quarterly targets and key performance indicators (KPIs), and recommend changes to policies and established procedures.
• Lead the building and defining of an optimal online shopping experience and provide and apply learnings to key customers sites to encourage growth.
• Lead the development of testing and learning initiatives to create educational, compelling, and converting enhanced content to the customers and to the company.
• Build and support high functioning, motivated teams.
• Connect team's efforts with savvy grasp of organizational ecosystem and prioritizes based on business need.
• Work collaboratively with other function leaders on common goals and solutions that impact both teams.
• Involved in developing, modifying, and executing company policies that affect immediate operations and may have company-wide impact.
• Work to develop holistic perspective on the organization, its vision, and its activities.
• Work on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
• Implement strategic policies when selecting methods, techniques, and evaluation criteria for success.
• Establish and assure adherence to budgets, schedules, work plans, and performance requirements.
• Proactive in identifying and clearing roadblocks for the team.
• Regularly interact with senior management or executive levels on matters concerning functional area.
• Perform other duties as needed.
  
  

What You Have

• Bachelor’s degree in a related field preferred.
• 10 years’ relevant experience OR equivalent combination of education and experience.
• 5 years of management experience.
  
  

What You’re Good At

• Developing proven team structure and processes that drive results.
• Solid understanding of broader organization context and goals.
• Able to delegate work effectively to team members; ensures tasks are completed without micromanaging.
• Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations while preserving relationships.
• Focused on and responsible for their team's productivity and collective impact.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, delegate, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.
  
  

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.