What are the responsibilities and job description for the Cross-Border 4PL Coordinator position at Mohawk Global Logistics Corp?
Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.
Who We Are: Mohawk Global is a 300-person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.
We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past eleven years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!
Essential Duties / Responsibilities:
- Facilitate the movement of cargo and parcel flow from various suppliers to our partner warehouse facilities, as they prepare for cross-border transfer to/from Canada.
- Monitor truck movements across the US/Canada border, working with Customs Brokerage or warehouse teams to address any concerns.
- Document and communicate to clients the milestones along the path from parcel/shipment receipt, truck loading and final arrival across border.
- Review data visibility tools to uncover exceptions or outliers within the data itself, that need to be addressed before physical receipt or handling of material.
- Organize communication between Mohawk, clients and warehouse providers to effectively resolve issues and exceptions.
- Receive feedback from warehouse providers as to physical exceptions, and work with them and the clients to press for a resolution.
- Communicate with Customs Brokerage teams to identify and resolve compliance questions for inbound/outbound cargo, to facilitate smoother Customs Clearances.
- Record exceptions as data elements, to review with clients with targets to reduce their errors or issues.
- Utilize measurement tools to review and monitor KPIs, reporting results frequently to stakeholders.
- Troubleshoot gaps in processes and report to appropriate stakeholders for immediate action.
- Assist in developing ideal SOP for 4PL operational work as experience is gained.
Position Requirements:
- 3 years of experience in Freight Forwarding or Customs Brokerage
- Entrepreneurial approach to daily tasks will be important
- Works well without clear SOP instructions
- Flexible working hours may be required
- Bachelor’s degree in a relevant field (i.e. Supply Chain Management, International Trade, Business Administration, Logistics, etc.) strongly preferred
- Clearly communicate, verbal and written, with internal and external clients
- Able to multitask, prioritize, and delegate where applicable
- Knowledge of HTS Codes and PGAs a plus
- Able to troubleshoot different issues efficiently and effectively
- Proficient in core Microsoft Office products like Teams, Excel and Word
- Knowledge of other Microsoft platforms like Power BI & Planner is a plus
- Basic understanding of EDI/API between various systems will be helpful
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity is The Law
Employee Rights Under the FMLA
Employee Rights - Employee Polygraph Protection Act
