What are the responsibilities and job description for the Customs Brokerage Coordinator position at Mohawk Global Logistics Corp?
Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.
Who We Are: Mohawk Global is a 300-person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.
We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past eleven years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!
Position Summary:
The Customs Brokerage Coordinator, is responsible for supporting the customs brokerage team by accurately processing customs entries and ensuring compliance with regulatory requirements. This role involves regular interaction with clients, U.S. Customs and Border Protection, and internal departments to provide efficient and reliable service. The Coordinator is focused on meeting performance KPIs, learning best practices, and contributing to team success.
Key Responsibilities:
- Customs Entry Processing
- Prepare and process customs entries for inbound shipments, ensuring accuracy and compliance with regulations.
- Review and verify shipment documentation, including invoices, packing lists, and other necessary forms.
- Client and Stakeholder Communication
- Maintain communication with clients to provide updates on shipment status and address inquiries.
- Coordinate with U.S. Customs and Border Protection and other regulatory agencies as needed.
- Collaborate with internal departments, such as Compliance and Transportation, to resolve shipment-related issues.
- Performance and Development
- Meet established KPIs for accuracy, timeliness, and client satisfaction.
- Participate in team meetings, training sessions, and one-on-one coaching to develop skills and expand knowledge.
- Seek guidance and feedback from supervisors and team leads to improve performance.
- Operational Support
- Assist with auditing files to ensure compliance and accuracy.
- Support the onboarding of new employees by sharing knowledge and assisting with initial tasks.
Qualifications:
- Bachelor’s degree in Business, Logistics, or a related field preferred.
- Minimum 1-2 years of experience in customs brokerage or a related field preferred.
- Familiarity with U.S. Customs regulations and entry processes is a plus.
- Strong attention to detail and ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and experience with CargoWise software is an advantage.
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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