What are the responsibilities and job description for the Duty Drawback Manager position at Mohawk Global Logistics Corp?
Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.
Who We Are: Mohawk Global is a 300 person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.
We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past eleven years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!
Position Summary:
Mohawk Global is seeking a highly organized and results-driven Duty Drawback Manager to lead a small team of 2-6 individuals. The ideal candidate will be responsible for overseeing the day-to-day operations of duty drawback processes, ensuring efficient service delivery, and maintaining high levels of client satisfaction. In addition to managing a small client portfolio, this role will also support the sales team to drive the growth of the duty drawback service offering.
Key Responsibilities:
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Team Management:
- Lead and supervise a team of 2-6 employees, providing guidance, support, and training to ensure the team meets operational goals and delivers exceptional service
- Conduct regular performance evaluations and provide coaching to enhance skills and performance
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Client Relationship Management:
- Serve as the primary point of contact for a small set of clients, ensuring satisfaction and providing proactive communication regarding their duty drawback needs
- Collaborate with clients to resolve any issues, answer inquiries, and maintain long-term partnerships
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Operational Management:
- Oversee the timely and accurate filing of duty drawback claims, ensuring compliance with applicable regulations and policies
- Manage the operational aspects of the drawback process, including documentation preparation, submission, and follow-up
- Ensure team members adhere to established workflows, policies, and timelines to meet client needs
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Sales Support:
- Collaborate with the sales team to support the promotion and sales of duty drawback services to potential and existing clients
- Assist in identifying and pursuing new business opportunities and help develop proposals, presentations, and sales collateral
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Reporting and Documentation:
- Ensure proper documentation and records of all duty drawback activities, maintaining accurate and up-to-date client files
- Provide regular reports on team performance, client satisfaction, and operational efficiency to senior management
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Process Improvement:
- Identify opportunities for operational improvements and implement best practices to increase efficiency, reduce errors, and enhance client satisfaction
- Stay informed of industry trends, regulations, and best practices to continuously improve the service offering
Requirements:
Experience:
- Minimum of 5 years of experience in duty drawback
- Minimum 3 years in a management or supervisory role
- 8 years experience with U.S. Customs and Border Protection (Preferably a licensed broker)
Skills:
- Strong leadership skills with a track record of managing small teams and fostering a collaborative work environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
- High level of attention to detail, with the ability to manage multiple tasks and priorities effectively
- Strong problem-solving skills, with a proactive and solution-oriented approach to client issues
- Ability to support and contribute to sales efforts and business development activities
Education:
- Bachelor’s degree in Business, Supply Chain, International Trade, or a related field preferred, but not required
Technical Skills:
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with relevant customs software and systems
- Expert knowledge of the CBP Duty Drawback regulations
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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