What are the responsibilities and job description for the Import Transportation Manager position at Mohawk Global Logistics Corp?
Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.
Who We Are: Mohawk Global is a 300 person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.
We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren’t just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past eleven years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!
Position Summary:
The Import Transportation Manager oversees the day-to-day operations of the branch’s import operations team. The Import Transportation Manager must have expert knowledge of import operations, function as an exceptional people leader, and be driven to facilitate the implementation of white-glove customer service to Mohawk’s clients.
Essential Duties & Responsibilities:
- Responsible for Import product profitability including continuous improvement processes to increase efficiencies, reduce waste, and improve performance for Mohawk customers
- Manage and control all ground cost margins and prepare monthly activity/revenue reports.
- Prepare and provide customers and overseas offices with rate quotations
- Supervise staff, responsible for hiring, coaching, training, and developing staff. Maintain employee records and complete quarterly employee performance reviews
- Identify training needs and opportunities to develop a highly skilled functional department
- Ensure customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements
- Responsible for Import P&L
- Lead all related vendors to ensure the highest level of service is achieved, answer customer inquiries and support other related customer service functions
- Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key performance indicators (KPIs)
- Assist in annual budget preparation for area of responsibility
- Ensure handling of required documents according to regulations and internal procedures
- Follow-up shipment status in the department, identify incidents and ensure resolution of incidents
- Create, build and maintain excellent relationships with key supplier partners, including ocean carriers, overseas agents, and domestic truckers
- Continuously monitor supplier performance and develop improvement plan when required
- Create, build and maintain relationships with core import clients
- Serve as a subject matter expert for ad-hoc operational questions with regards to accounts which are being serviced
- Ensure that proper implementation of customer has been conducted before Operations team starts regular business service
- Support continuous improvement in process flows for Import Product and serve as CargoWise expert
Desired Skills/Experience:
- 5-10 years of international freight forwarding experience, specifically in imports
- Knowledge of CargoWise freight management system preferred
- Considerable knowledge of all regulatory aspects related to importing
- Associates or Bachelors level degree preferred, with a major/concentration in International Business, Logistics, Supply Chain, or other related field
- Exceptional analytical and problem-solving skills
- Excellent verbal, written, and interpersonal communication skills
- Strong computer skills, including word processing, spreadsheet, presentation, and database applications
- Demonstrated personal leadership skills, ability to coach, train, and develop staff
- Certified Customs Specialist (CCS) desired
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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