What are the responsibilities and job description for the Technical Assistant – Admissions (PT) position at Mohawk Valley Community College?
Technical Assistant – Admissions (PT)
Salary: $18.00 - $20.00 per hour
Mohawk Valley Community College provides accessible, high-quality educational opportunities to meet the diverse needs of our students. We are the community’s college, committed to student success through partnerships, transfer and career pathways, and personal enrichment.
The College is looking for exceptional colleagues to join the MVCC community. We are currently seeking a part-time Technical Assistant in our Admissions department. The Technical Assistant provides support by managing and optimizing the customer relationship management (CRM) system to enhance student engagement and streamline recruitment processes for prospective students. This role requires strong technical expertise, attention to detail, and a commitment to providing excellent customer service to all stakeholders.
Key responsibilities for this position include:
- Provides technical support for the Admissions office customer relationship management (CRM) system;
- Assists with recruitment efforts through the CRM by processing information, developing data reports, and responding to prospective student inquiries;
- Organizes, updates, and maintains data integrity of student records in the Admissions CRM;
- Inputs and monitors recruitment activity in the Admissions CRM to ensure accurate tracking and reporting;
- Develops and maintains workflows, templates, and communications campaigns with the CRM to enhance outreach efforts;
- Trains and assists admissions staff and others in effectively utilizing the CRM system;
- Supports the Admissions office with additional recruitment efforts, including on-campus events and campus tours;
- Maintains compliance with data privacy and College policies when handling student information;
- Other duties as required.
Successful candidate must be available to work up to 29 hours per week between the hours of 8:30am - 4:30pm. The work schedule for this position will be based on the needs of the department and the availability of the applicant.
Qualifications:
Required Qualifications:
- Associate degree (or 60 credit hours completed)
- Effective communication skills (oral, written, computer)
- Ability to multi-task and interact with diverse student population
- Ability to work independently and collaboratively in a changing environment
Preferred Qualifications:
- Experience with CRM systems, preferably in higher education
- Strong analytical, problem-solving, and organizational skills
Special Instructions to Applicants: Official academic transcripts required upon hire.
Review Start Date: 2/24/2025
Mohawk Valley Community College is an Affirmative Action, Equal Opportunity Employer deeply committed to a community of excellence, equity, and diversity. MVCC maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and global worldview. We value the many similarities and differences among individuals and groups. We are committed to preparing students to understand, live among, appreciate, and work in a world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, different abilities, sexual orientations and gender identities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.Salary : $18 - $20
