Customer Service Representative (Water Board) (NYHELPS Program)

DISTINGUISHING FEATURES OF THE CLASS: This position exists at the Mohawk Valley Water Authority and is responsible for customer service and billing procedures when researching and answering customer inquires, generating maintenance/repair work orders, and making adjustments to customer bills. The position requires the operation of a computer for researching information on a data base. The employee reports directly to and works under the general direction of a higher level staff member. Supervision over others is not required of this class. The incumbent performs related work as required.

TYPICAL WORK ACTIVITIES: (Illustrative Only)

Answers customer inquires dealing with billing and a variety of maintenance or repair issues;

Researches records and/or contacts appropriate employees to respond to customer inquiries;

Performs mathematical calculations to analyze and confirm billing accuracy;

Verifies billing information and makes adjustments when necessary;

Enters a variety of data to update records;

Prepares maintenance or repair work orders as required and enters data from completed orders;

Reviews reports and accounts for irregularities;

Researches and analyzes account history to verify data.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of office and arithmetic procedures; working knowledge of operation of computerized data base and billing procedures; good oral and written communication skills; good organizational skills and attention to detail; ability to deal effectively with the public; ability to convey information accurately; ability to understand and carry out moderately complex oral and written instructions; ability to prepare simple correspondence; ability to research and analyze reports; ability to type and enter data accurately; tact and courtesy when dealing with the public and coworkers; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS: Either:

(A) Graduation from a regionally accredited or New York State registered college or university with an Associate’s degree in Business Administration, Accounting, Finance or other related field; OR

(B) Graduation from high school or possession of a high school equivalency diploma AND two (2) years of customer service experience in resolving customer complaints or inquiries; OR

(C) Three (3) years of experience as defined in (B) above.

NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.

Job Type: Full-time

Pay: $22.41 - $24.89 per hour

Expected hours: 35 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $22 - $25