What are the responsibilities and job description for the Shift Lead - Jersey Mike's position at Mohegan Sun?
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Position Summary :
This position is responsible for supporting management in the operation of the restaurant with a focus on leading and developing a team in effectively performing their daily tasks while maintaining high standards for food, service, health and safety. This position helps with ordering, inventory control and submission of reports.
Primary Duties and Responsibilities : includes but not limited to :
Responsible for planning, up-selling and detailing of events from pre- to post-event as well as coordinating guest expectations with food and beverage departments
Manages space requirements, scheduling, ordering of equipment and billing instructions
Builds effective relationships with internal and external groups to achieve revenue and operational goals
Provides guests with creative suggestions for innovative room sets and menus
Initiates and follows up on assigned leads
Holds service team accountable to the service and cultural expectations of the company
Maintains and participates in an active sales solicitation program
Assists with training of the event staff
Surpasses assigned revenue goals
Slices product and prepares recipe according to Jersey Mike’s standards
Operates all equipment necessary to perform the job
Cleans and maintains kitchen appliances and utensils
Secondary Duties and Responsibilities :
Assists management team in the coaching of team members
Additional duties as assigned
Minimum Education and Qualifications :
High school diploma or equivalent
One (1) year of high-volume restaurant supervisory experience, including some experience in a quick service or fast casual dining environment
Competencies : Incumbent will master the following competencies while in this position :
Excellent communication and organizational skills
Excellent presentation and interpersonal skills
Proficient in Word and Excel
Basic understanding of Mohegan Sun budget process
Possesses sound business judgment, a high degree of personal motivation and a very strong work ethic
Ability to effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming
Overall understanding of revenue management and its utilization to drive bottom line profit
Ability to handle problems, including anticipating, preventing, identifying and solving them
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
Training Requirements :
Knowledge of Mohegan Sun corporate and department policies and procedures
Must complete the Core Manager Training course
Successful completion of Jersey Mike’s portal training
Pursuit of learning and self-development opportunities to enhance personal and professional growth
Safety and Fire Training
SMART alcohol awareness
Physical Demands and Work Environment :
Must be able to work in a casino environment with possible exposure to secondhand smoke
Must be able to stand for extended periods of time
Must be able to lift up to 30 lbs.
Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
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Work Shift : Regular
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.
