Benefits Specialist

• Oversee the day-to-day administration of employee benefits programs, including health insurance, retirement plans, disability, and other employee perks. Ensure programs are administered accurately and in accordance with plan documents and regulatory requirements.
• Manage benefits enrollment processes, including new hires, open enrollment, and life event changes. Provide support and guidance to employees on benefits options and assist with enrollment and changes as needed.
• Ensure compliance with tribal laws, ordinances, federal, state, and local regulations related to employee benefits, including ERISA, HIPAA, ACA, and other applicable laws. Stay informed about changes in benefits regulations and update programs and procedures accordingly.
• Prepare and submit required compliance reports and documentation to regulatory agencies and benefits providers. Monitor and ensure adherence to compliance deadlines and requirements.
• Develop and deliver communication materials and presentations to educate employees about their benefits options, plan changes, and enrollment processes. Conduct informational sessions and one-on-one meetings to address employee questions and concerns.
• Provide exceptional customer service to employees regarding benefits inquiries, issues, and claims. Resolve benefits-related problems promptly and accurately.
• Act as the primary point of contact for benefits vendors, including insurance carriers, retirement plan administrators, and third-party administrators. Manage vendor relationships and ensure service level agreements are met.
• Evaluate and recommend changes to benefits programs and vendors to ensure they meet the needs of employees and align with organizational goals. Conduct regular reviews and assessments of benefits offerings.
• Maintain accurate and confidential benefits records, including employee enrollments, claims, and eligibility. Ensure data integrity and compliance with privacy regulations.
• Analyze benefits data and metrics to assess program effectiveness and identify trends. Prepare reports and recommendations for management to support decision-making and strategic planning.
• Identify opportunities for process improvements in benefits administration and employee support. Implement best practices and innovative solutions to enhance the efficiency and effectiveness of benefits programs.
• Gather feedback from employees and management to continually improve benefits offerings and address any concerns or issues.

Qualifications & Education:

• Associate’s degree in HR, Business Administration, Finance, or related field required; bachelor’s degree in HR, Business Administration, Finance, or related field strongly preferred.
• Minimum 3 years in benefits HR administration, preferred in casino gaming or regulated environments.
• Strong understanding of employment and tribal laws, tribal ordinances, benefits programs, and compliance with ERISA, HIPAA, and ACA.
• Excellent communication, customer service, organizational, and problem-solving skills. Proficiency in UKG HRIS and Microsoft Office; experience with benefits software is a plus.
• Ability to handle sensitive information confidentially, work collaboratively, and adapt to a fast-paced environment. Must obtain Mohican Nation Gaming License, pass a Criminal Investigation Background Check, and complete pre-employment drug and health screenings.

Work Conditions:

• Ability to sit, stand, walk, talk, hear, and use hands.
• Occasional lifting and moving of up to twenty (20) pounds.
• Work in an office and casino setting with occasional exposure to high level casino noise.
• Evening and weekend work may be required and as needed.
• Travel may be necessary for training and meetings.
• Maintaining excellent personal hygiene is required.