Star Club Representative

Position: Star Club Representative

Hourly: $17.25/Hour, plus shift differential, if applicable

Location: Gaming Division

Reports to: Player Rewards Club Supervisor

Responsibilities:

• Address inquiries and resolve issues related to the rewards program, including club tier status, promotional offers, point redemptions, and bus group enrollment.
• Accurately process guest transactions at the rewards club or on the gaming floor in a professional manner.
• Maintain accurate and up-to-date records of member information in the system.
• Build strong relationships with casino guests through personalized service and attentive support.
• Ensure compliance with all relevant regulations and standards related to the rewards program.
• Provide excellent service to loyalty program members, addressing their inquiries and concerns.
• Actively recruit new members for the rewards program by communicating the benefits and advantages.
• Assist in planning and executing promotional events to encourage guest participation and engagement.
• Adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Marketing Department.
• Comply with the Casino’s Drug and Alcohol-Free Workplace Policy during employment.
• Maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including the Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, and departmental procedures.
• Note that the above responsibilities are not an exhaustive list but represent the general duties associated with this position. Responsibilities may change based on organizational needs or at the discretion of the department manager.

Qualifications & Education:

• High School Diploma or GED required.
• One (1) year of relevant experience in guest service, gaming, or hospitality preferred.
• Proficient in Microsoft Office Suite and personal computers, with excellent communication and customer relations skills. Experience with casino management systems is a plus.
• Ability to obtain and maintain a Mohican Nation Gaming License, including passing a Criminal Investigation Background Check (CIB) and pre-employment screenings.
• Flexibility to work weekends, nights, and holidays.

Work Conditions:

• Frequent walking, sitting, and use of hands; occasional standing, stooping, kneeling, crouching, and lifting up to 25 pounds.
• Required vision includes close vision, distance vision, color vision, peripheral vision, and depth perception. Frequent hand movements are necessary.
• Work is performed in an office or casino setting with moderate to high noise levels. The environment is non-smoking and dust-free.

Culture: At North Star Mohican Casino Resort, our culture is the heart of who we are and what we stand for. We are committed to fostering a vibrant and inclusive environment where every team member is valued, respected, and empowered to thrive. Our culture is built on a foundation of integrity, teamwork, and excellence, where collaboration and innovation are celebrated.

We embrace diversity in all its forms, recognizing that our differences make us stronger and enrich our collective experience. With a spirit of unity and camaraderie, we work together towards common goals, supporting one another every step of the way. At North Star Mohican Casino Resort, we believe in fostering a positive work environment where passion, dedication, and creativity are encouraged and rewarded. We provide exceptional service to our guests, exceeding their expectations at every opportunity. With a commitment to continuous improvement and growth, we embrace change as an opportunity for learning and advancement. Our culture is defined by a shared sense of purpose and a dedication to excellence in everything we do. At North Star Mohican Casino Resort, we are more than just a workplace - we are a family. Together, we create memories, build relationships, and make a difference in the lives of those we serve. Join us and become a part of something truly special. Welcome to our community, where every individual matters, and together, we shine bright as North Star.

Benefits: Joining our team at North Star Mohican Casino Resort comes with a host of attractive benefits designed to enhance your overall well-being and support your future aspirations. As a valued member of our team, you'll enjoy competitive pay, generous paid time off to recharge and pursue your passions, and comprehensive medical, vision, and life insurance coverage to safeguard your health and financial security. Additionally, we offer a robust 401(k) retirement savings plan to help you plan for a prosperous future. But that's not all. We believe in rewarding our team members beyond the workplace, which is why we offer exclusive discounts on various services and amenities, providing you with opportunities to indulge and enjoy life to the fullest. At North Star Mohican Casino Resort, we prioritize your holistic wellness and strive to create a supportive environment where you can thrive both personally and professionally. Join us and experience the difference firsthand! Candidates may be eligible for up to a $500 hiring bonus.

How to Apply: Application can be submitted by clicking on the APPLY button above.

Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.

Experience

• List your last four (4) employers, assignments or volunteer activities, starting with the most recent, including military experience.