What are the responsibilities and job description for the Commercial Plumbing Service Coordinator position at Mohr Talent?
About the Role
We are seeking a skilled Operations Manager to join our team and oversee the commercial plumbing service and repair operations. The successful candidate will be responsible for managing work orders, communicating with field staff, and providing exceptional client service.
Responsibilities
- Manage work orders from receipt to completion, ensuring timely and efficient field operations.
- Communicate work order details and updates to field supervisors and technicians.
- Serve as the primary point of contact for client inquiries, providing professional and courteous interactions.
- Address and resolve customer complaints through coordination with internal teams.
- Provide administrative support to the Director of Operations, including document review and compliance checks.
- Assist in preparing estimates and proposals, ensuring accuracy and clarity.
- Collaborate with internal teams to meet project objectives and deadlines.
Qualifications
- Must have substantial experience in commercial plumbing service and repair.
- Excellent written and verbal communication skills.
- Demonstrated ability to manage high-volume calls and resolve customer issues.
- Strong organizational skills, including time management, multitasking, and attention to detail.
- High school diploma or equivalent; additional experience or training in plumbing or construction is desirable.
