What are the responsibilities and job description for the Customer Service Representative position at Mohr Talent?
Position Overview :
We are seeking a highly motivated and dedicated Customer Service Representative to join a fast-paced, growing organization in the healthcare / medical services industry. This is an excellent opportunity for individuals who enjoy providing exceptional customer service and are eager to support clients in a professional, service-oriented environment. The role includes on-site training for the first month, followed by a flexible, full-time schedule with hybrid and rotating shifts to support operations.
Key Responsibilities :
Customer Support : Provide outstanding customer service by addressing inquiries, troubleshooting issues, and ensuring customers receive timely, accurate information.
Problem Resolution : Take ownership of customer situations, resolve issues by asking probing questions, and ensure the best solution is delivered.
Proctor Call Assistance : Assist with proctor calls, ensuring compliance with operational procedures while offering necessary support.
CRM Usage : Utilize customer relationship management (CRM) tools to research, document, and resolve customer interactions.
R&D Support : Participate in research and development efforts by assisting with experiments and driving innovation in products, services, or processes.
Communication : Respond to inbound customer inquiries through phone, email, and text, ensuring accurate documentation of interactions in internal systems.
Reporting : Gather and analyze customer data to prepare reports, providing insights into customer trends and experiences.
Professionalism : Maintain a positive attitude, exhibit professionalism in all interactions with customers, colleagues, and management. Qualifications :
Availability : Flexible work shifts with alternating schedules to meet operational needs.
Experience : Prior experience in customer service, preferably in a healthcare or related environment, with a demonstrated ability to resolve complex inquiries.
Skills :
Strong interpersonal and verbal communication skills with clear diction and professional tone.
Ability to explain complex processes and procedures to customers in an easy-to-understand manner.
Proficiency in multitasking and managing customer interactions while navigating computer applications.
Strong attention to detail and organizational skills for managing customer inquiries and system updates.
Team Player : Ability to work collaboratively in a team setting while also being self-reliant and responsible for individual tasks.
Regulatory Knowledge : A solid understanding of customer experience, regulatory guidelines, and relevant laws.
Problem-Solving : Ability to identify the root cause of inquiries and provide appropriate solutions to customer concerns.
MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military / veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com
