What are the responsibilities and job description for the Customer Service Associate position at Mojo, LLC.?
Job Description Job Description Customer Service AssociatePosition Type : Full Time (M-F)Our team is currently hiring a full time Customer Service Associate in Dallas, TX. The characteristics we seek in potential employees are highly valued as they have the potential to transform the organization. We are hunting for qualities that will enable individuals to make a significant contribution to our company, so this position is ideal for candidates that are : Friendly and enthusiasticFocused and able to multitaskHonest and accountableOutstanding communicatorsCustomer Service Associate Primary Tasks and Duties : Provide support to customers through meaningful conversations to help each customer arrive at the solution that is best fitted for their needsRespond to incoming inquiries in a professional and efficient mannerUpdate customer records, taking accurate notesMaintain a detailed log of each customer interactionRoute customer concerns to the correct department or personnel to ensure that each customer receives the most accurate solutions and responsesMaintain a working knowledge of current product offeringsRegister account updates and process sensitive data in accordance with SOPProcess sales transactionsProcess customer account upgradesJoin forces with management and coworkers to meet sales objectivesUphold company standardsCustomer Service Associate Qualifications : Effective verbal communication skillsAble to perform simple mathematical operationsExperience in efficiently handling customer issuesComputer proficiency is requiredAbility to multitask, pinpoint customer needs and provide solutions in a timely mannerHigh school diploma or equivalent is requiredExcellent attention to detailCustomer Service Associate Preferred Skills : Prior CRM experience is a plusPlease submit your resumé to apply for the Customer Service Associate position today!
