What are the responsibilities and job description for the Customer Service Representative position at Mold Case Consulting?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience for our clients. This position requires strong computer skills and a commitment to delivering high-quality client services.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Analyze customer issues and provide effective solutions in a timely manner.
- Maintain accurate records of customer interactions and data entry into our systems.
- Utilize phone etiquette to ensure a pleasant experience for every caller.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Provide information about products and services, helping customers make informed decisions.
- Follow up with clients as necessary to ensure their needs are met.
Requirements
- Previous experience in a call center or customer service environment is preferred.
- Strong communication skills in English, both verbal and written.
- Proficient in computer usage, including data entry and familiarity with customer relationship management (CRM) software.
- Ability to analyze situations and provide appropriate solutions quickly.
- Excellent phone etiquette with a friendly demeanor.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A commitment to delivering high-quality client services and maintaining professionalism at all times.
Join us in providing outstanding support to our customers while developing your skills in a dynamic work environment!
Job Type: Full-time
Pay: From $600.00 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Dawsonville, GA 30534 (Required)
Work Location: In person
Salary : $600