Casino General Manager

POSITION SUMMARY:

This position is responsible for the management, direction and oversight of the Casino operation that generally includes Slots, Food and Beverage, Lodge, Table Games, Sports Book, Bingo and Event Center. This includes positively engaging team members and guests so that profitability, satisfaction and compliance levels continually exceed goals.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for developing, monitoring, and managing budgets in collaboration with the MLC Management Team, Tribal Council and SGEC CFO that meet or exceed goals.
• Build positive relationships with managers, team members and guests by listening, engaging and taking appropriate action.
• Mentor managers and team members to create a positive workplace that builds trust and respect and inspires diversity and inclusion.
• Responsible for all department managers’ performance. Continual assessment, inspiration and support is required to ensure the organization’s team performance is optimized.
• Enforce policies and procedures in a manner that teaches, builds confidence and instills accountability.
• Ensure that all Class II and Class III Tribal, State and Federal regulations and internal SGEC policies are adhered to. This will safeguard the organization’s assets and support the performance of respectable audit scores.
• Ensure guest service quality standards are in place and guest concerns are addressed in a timely manner.
• Inspire the managers to respect team member feedback and ensure concerns are addressed in a timely manner.
• Ensures team member and guest safety is a priority.
• Ensure that manager and team member schedules and staffing levels meet seasonal business needs, are efficient, and lead to optimal profitability.
• Ensures appropriate manager participation on the Gaming floor, inspiring a team environment and assuring an optimally operating environment. This includes peak business times which generally include nights and weekends.
• This is not an all-encompassing list of duties and responsibilities.

EDUCATION REQUIREMENTS:

• Bachelor’s degree or higher in a business-related field and 5 years of documented Casino Gaming Management experience in all aspects of casino operations. (OR)
• Associate’s degree in a business-related field and 10 years of documented Casino Gaming Management experience in all aspects of Casino operations. (OR)
• 15 years Casino Gaming Management experience in which 5 are in a position of Assistant Gaming Manager or higher.

MINIMUM QUALIFICATIONS:

• Demonstrated knowledge and experience developing, interpreting and making intelligent business decisions based on business intelligence.
• 5 years’ experience entering, operating and interpreting information from a casino gaming management system.
• Proficient in the use of computer programs such as Excel, Outlook and Word and casino management systems.
• Professional, tactful and accurate written, oral and inter-personal communicative skills.
• Ability to deal with sensitive issues, guests, and team members in a professional, non-judgmental manner that respects inclusion regarding nationality, sex, race, and religion.
• Must be at least 21 yrs. of age.
• Be able to pass a background investigation.
• Must submit to and pass drug and alcohol tests.
• Valid United States Driver’s license with the ability to attain a Wisconsin Driver’s License within 30 days of hire.
• Physically able to perform all aspects of position (a self-disclosed physical questionnaire may be required).

Native American preference is granted according to PL 93-638