What are the responsibilities and job description for the Sr Auditor, Call Center Quality - Remote position at Molina Healthcare Group?
Job Description
Job DescriptionJob Summary
Under general direction, this position is responsible for supporting total quality methods, processes and procedures for the Call Center division. This position will help preserve service excellence through: monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths and weaknesses using a Quality Management System (NICE); highlighting immediate compliance issues; assisting in generating standard process measurement reporting; and developing quality guidelines and procedural manuals.
Knowledge/Skills/Abilities
Job Qualifications
Required Education
Associate's Degree or equivalent combination of education and experience
Required Experience
3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.
Preferred Education
Bachelor's Degree or equivalent combination of education and experience
Preferred Experience
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Info
Job Identification: 2031186
Job Category: Operations
Posting Date: 2025-04-07T17:07:28 00:00
Job Schedule: Full time
