What are the responsibilities and job description for the Customer Experience Representative position at Molina Healthcare?
A company is looking for a Rep, Customer Experience - Outbound (Remote - CST Shift).Key ResponsibilitiesProvide service support to members and providers through various communication channelsConduct surveys related to health assessments and member / provider satisfactionDocument details related to member or provider inquiries accuratelyRequired QualificationsHigh School Diploma or equivalent combination of education and experience1-3 years of Sales and / or Customer Service experience in a fast-paced environmentPreferred Associate's Degree or equivalent combination of education and experienceFamiliarity with systems such as Microsoft Office, Salesforce, and CRMBilingual in Spanish is preferred
