What are the responsibilities and job description for the Future Opening: Customer Service Representative / House Cleaner position at Molly Maid of Antelope Valley?
We're looking for a very special person that can do both House Cleaning and help out as a Customer Service Representative in our office.
Great company! Great work environment!
• No nights, no weekends! Family friendly hours.
• Great weekly pay and tips, paid training, and a family culture
• All cleaning supplies and equipment provided as well as transportation to and from
our customers’ homes.
• Opportunity for bonuses and incentives
• Paid time off
Maid, House Cleaning and Housekeeper Responsibilities:
• Clean customer’s homes the Molly Maid way
• Communicate with customers and staff in a professional and courteous manner
• Have an eye for detail. Leave homes looking GREAT!
As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
- Receive incoming calls in professional and courteous manner
- Schedule estimates & cleans
- Perform marketing functions to sell additional work and earn business
- Return customer calls, respond to customer complaints, and resolve breakage issues
- Perform administrative functions including data entry, payment processing, and supply inventory
- Assist with personnel management, including hiring and recruiting functions
- Perform other duties as needed which may include cross-training in related positions
Job Requirements:
- Minimum two years admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Join the Family
This is a family job like no other. You’ll be part of the Molly Maid family. And you’ll be part of all the families whose houses you’ll help hold together. Whose kids you’ll see grow up. With generous pay, a family-friendly schedule, and a company supplied vehicle, this is a job that’ll love you back.
Molly Maid Jobs
We pride ourselves on making a difference in our customers’ lives by providing high-quality home cleaning services from a name you can trust. We’ve been cleaning homes for over 30 years and know that our focus on great customer service and taking care of our employees will always be our priority.
Our employee-focused culture is the heart of our organization and we love to recognize our franchisees employees for their hard work through the Excellence in Action Award and All Star Hall of Fame. Recognizing individual achievement is so important to our entire Molly Maid system. Learn more about the jobs our independently owned and operated franchisees are hiring for.
Ms. Molly Foundation
Come join a company who cares and gives back to our community. At Molly Maid, we support victims of domestic violence through the Ms. Molly Foundation, a 501c3 charitable organization founded in 1996. The Ms. Molly Foundation was formed by Molly Maid Founders David and Karen McKinnon because one in four women are victims of domestic violence in their lifetime. While millions of victims report this crime, there are many others who are just too afraid their situation is beyond anyone's help. The Ms. Molly Foundation empowers communities by raising awareness and financial support to help shelters and agencies stop the cycle of violence in the home and gives victims of domestic violence a second chance at happiness. Learn More about the Ms. Molly Foundation.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.