What are the responsibilities and job description for the Customer Service Representative/Key Holder position at Molly's Cupcakes?
Guest Service Associate
Molly’s Cupcakes is an award-winning bakery specializing in center filled cupcakes, cakes, cookies, and other yummy seasonal treats. We bake everything from scratch daily.
An established hometown favorite, with shops in Lincoln Park (the one that started it all), River North, South Loop, West Loop, Naperville, Orland Park and Schaumburg as well as New York, Iowa and Cincinnati. This is an amazing opportunity to join our team and bring something sweet to South Loop.
We are looking for full time or part-time team members who can commit to at least 3 shifts a week. Retail hours are approximately 9am-9pm, You will be expected to do your share of night/weekend shifts.
Responsibilities:
You are the ultimate cupcake connoisseur and a born crowd-pleaser when it comes to customer service. You will be responsible for greeting and serving customers.
You must be quick moving, a vocal communicator, able to stand on your feet for 5 hours, take direction easily, and organized all with a smile on your face. Must love cupcakes!
We want to hear from people who:
- Consider themselves a people-person
- Are committed to exceptional guest service
- Know winning is a team sport
- Are proactive and self-starters
- Can stay focused and calm in a fast-paced environment
Requirements:
- Minimum of 1 year of retail or applicable customer service experience
- Food Handlers Certificate (or within first 30 days of employment)
Molly's Cupcakes @1150 S Wabash Ave, Chicago, IL, USA
We are seeking a Retail Assistant Manager to join our team. The ideal candidate will be responsible for assisting the store manager in daily operations, managing staff, and ensuring excellent customer service.
- Job Type: Part-time or full time
- Pay: Starting at $14.00 - hour
- Experience: 1-yr in Customer service
- Retail or food service 1 year (Required)
- License: Food Handler Certificate (Required)
Duties:
- Assist the store manager in daily operations
- Manage and train staff members
- Ensure excellent customer service
- Maintain stock levels and inventory control
- Answer phone calls and respond to customer inquiries with proper phone etiquette
- Maintain an organized and clean store environment
- Perform basic math functions such as calculating discounts, percentages, and sales totals
Qualifications:
- Excellent time management skills
- Strong organizational skills
- Ability to multitask effectively in a fast-paced environment
- Attention to detail is a must
- Ability to work flexible hours including evenings, weekends, and holidays
- Prior experience in retail management is preferred
- Strong communication skills
- Basic math skills
We offer competitive pay, benefits package, and opportunities for career advancement. If you are looking for a challenging yet rewarding position in retail management, please apply today!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $14 - $15
