Food Program Manager

Job Summary:

We are seeking an enthusiastic and highly organized Food Program Manager to oversee the food operations within our convenience store. The Food Program Manager will be responsible for managing inventory, ensuring food safety, and maintaining high standards of food quality and customer service. The ideal candidate will have experience in food management, a passion for customer satisfaction, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Food Operations Management:
   Oversee daily operations of the food section, including fresh food offerings, prepared meals, snacks, beverages and franchised food locations. Ensure all products are fresh, properly stored, and meet company quality standards.
• Inventory Control:
   Monitor and manage food inventory levels, order supplies, and work with vendors to maintain stock and control costs. Ensure products are rotated and removed according to expiration dates.
• Food Safety & Hygiene:
   Enforce food safety and sanitation standards in compliance with local health regulations. Ensure cleanliness of food preparation areas, storage, and serving spaces. Maintain proper documentation of food safety practices.
• Staff Supervision & Training:
   Lead, train, and develop food service staff to ensure efficient operations. Assign tasks, monitor performance, and provide ongoing feedback. Ensure all employees adhere to food safety standards and customer service expectations.
• Customer Service:
   Provide exceptional customer service by maintaining a friendly and welcoming environment. Resolve customer complaints or concerns related to food items quickly and professionally.
• Product Display & Merchandising:
   Ensure food products are visually appealing and well-organized. Regularly update food displays, signage, and promotions to attract customer attention and drive sales.
• Cost Control & Budgeting:
   Help manage the food department’s budget, monitor sales trends, and implement strategies to meet financial targets while maintaining product quality.
• Compliance & Reporting:
   Ensure compliance with company policies and local regulations. Prepare regular reports on food sales, inventory, and operational performance.

Qualifications:

• Proven experience in food service management, preferably in a retail or convenience store environment.
• Strong understanding of food safety regulations and best practices.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple tasks simultaneously and work independently.
• Strong problem-solving skills and attention to detail.
• Basic computer skills, including familiarity with point-of-sale systems and inventory management software.
• High School diploma or equivalent (Associate’s or Bachelor’s degree in a related field preferred).
• Food safety certification (ServSafe or equivalent) is preferred.

Physical Requirements:

• Ability to lift up to 30 lbs.
• Ability to stand for extended periods and work in a fast-paced environment.