What are the responsibilities and job description for the Intake Manager position at Mom's Meals?
The Intake Manager is responsible for managing a team of Intake Specialists and Supervisors handling incoming authorizations from Area Agencies on Aging, Managed Care Organizations, and Health Plans for home delivered meals.
\n- Manage a team of approximately 100 Intake Specialists and 5-8 supervisors handling incoming authorizations and calls from Area Agencies on Aging, Managed Care Organizations, and Health Plans for home delivered meals
- Track and document employee performance both formally and informally
- Complete employee performance reviews
- Create and distribute reports as needed or as requested by senior leadership
- Train, motivate, develop, and coach employees to drive case manager satisfaction, accuracy, efficiency, and performance
- Determine training requirements for new hires and additional performance-based training for existing Intake Specialists, as needed
- Answer questions from Intake Specialists and handle customer escalations
- Manage productivity based on department metrics to ensure workloads are being handled in an efficient and productive manner
- Manage Intake Specialist work schedules based on workload volume and needs
- Administer access to provider portals as needed for necessary personnel
- Formulate and implement rapid change and process improvements
- Work cross-functionally to support customer care, sales, and revenue cycle initiatives
- Bachelor’s degree
- 5 years’ work-related supervisory or management experience in a healthcare related field, such as patient registration or patient access
- Previous experience with prior authorization process working with both payers and providers
- Strong problem solving and analytical skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities, demonstrated flexibility, and ability to adapt and implement change in a timely and effective manner
- Proficient in Microsoft Office, especially Outlook, Word, and Excel
- Strong relationship building skills with payers and external/internal customers
- Excellent attention to detail to avoid administrative errors
- Some post-graduate work
- Experience with eligibility inquiry software, such as electronic 270 files and/or secure payer web portals
- NAHAM or AAHAM certification
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Company Overview
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
