Manager of Private Pay Operations & Growth (Direct to Consumer)

We are looking for a dynamic Manager of Private Pay Operations & Growth (Direct to Consumer) to join our team and play a crucial role in driving and executing the growth strategy for Mom’s Meals’ rapidly growing direct-to-consumer (DTC or currently known as Private Pay) business.

Reporting directly to the Director of Private Pay, this individual will work cross-functionally to support both the strategic and operational drivers of DTC growth. This role is perfect for someone who thrives in a fast-paced, entrepreneurial environment and has a proven ability to manage complex projects while ensuring the smooth day-to-day execution of business operations.

The Manager will be responsible for leading and optimizing key customer-facing business processes, overseeing strategic initiatives, and collaborating with multiple teams to ensure the business meets its growth objectives. This person will serve as a key partner to the Director, as well as the cross-functional and external agency teams, to ensure business goals are achieved through hands-on execution, process optimization, and cross-functional collaboration.

Salary range: $100,003-130,003

• Core Business Operations Management: Own the execution and optimization of core business processes across marketing, fulfillment, logistics, IT, analytics, compliance, and customer care to drive efficiency, accuracy, and scalability; work to continually improve processes and streamline operations to support business growth
• Customer Order Experience: Drive acquisition and retention gains through oversight of e-commerce operations and user experience via digital and phone-based interactions; collaborate closely with e-commerce and customer care to shape recommendations and develop execution plans for program enhancements
• End-to-End Strategic Project Management: Lead and execute key revenue-driving projects from ideation through implementation and measurement; these projects may span marketing, e-commerce development, customer care, logistics, analytics, and more, with a focus on ensuring that all initiatives align with overall business objectives
• Growth and Optimization Initiatives: Identify new growth opportunities and optimization areas, develop business cases for them, and drive them through to execution including collaborating with internal teams to ensure that the initiatives have measurable impacts on business performance
• Strategic Partnership Management: Serve as the primary contact for select external partners, ensuring that partnerships are nurtured and delivering value; collaborate closely with the marketing and sales teams to identify opportunities to deepen engagement with partners and achieve business goals
• Business Performance Analysis: Partner with the Director to develop clear KPIs and dashboards that help us manage performance and gain insights into all key aspects of our DTC business, including user and partner experience
• Cross-Functional Leadership: Work across various departments and teams to ensure that everyone is aligned on the business's goals; foster a collaborative environment where information is shared openly, and the team is equipped to execute effectively

• Bachelor's Degree with 5 years of experience in DTC and/or consumer-focused business operations & management, strategic project management, and/or similar roles
• Strong growth mindset with a proven track record of driving measurable business impact through both strategic initiatives and hands-on execution
• Highly analytical with excellent attention to detail; experienced in analyzing data (especially via Microsoft Excel and/or Power BI) to uncover actionable insights and visual output for diverse audiences
• Creative problem solver with a bias towards action and a deep curiosity for solving business challenges and understanding consumer needs
• Comfortable in a dynamic, fast-paced environment that requires frequent context switching and a high degree of flexibility
• Excellent communication skills with experience managing multiple stakeholders in a cross-functional and collaborative environment
• A thoughtful, empathetic leader who is passionate about mission-driven work and committed to providing the best experience for customers

• Experience in driving growth for a direct-to-consumer business
• Familiarity with the healthcare industry or other highly regulated industries

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Salary : $100,003 - $130,003