Guest Specialist, Visitor Engagement

The Museum of Modern Art is currently accepting applications for a Guest Specialist within the Visitor Engagement Department who creates a highly positive experience for Museum guests that is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum.

Responsibilities:

• Sells daily and advance Museum admission, film, and program tickets, memberships, and member guest passes. Conducts zip code survey and collects other important visitor information for the Museum’s research and marketing initiatives. Processes credit cards and coupons, rings up cash, and issues change. 
• Generates proactive membership sales efforts throughout the Museum, contributing to the Museum’s membership sales goals.
• Proactively and warmly welcomes guests and assists with visit planning in the lobby and at various locations throughout the Museum. Resolves general complaints from guests and members on site.
• Stays abreast of current and upcoming exhibitions, films, educational programs, and marketing campaigns. Attends the Morning Meeting at the beginning of every shift. Reads and absorbs information in daily notes. 
• Validates admission at points of entry to galleries.
• Ensures smooth flow of visitors by proactively guiding visitors to various queues and spaces. 
• Helps maintain organization, cleanliness and preparedness with supplies and relevant materials at all posts including ticketing desks, scan podiums and Lab spaces. Keeps Museum information boxes filled with relevant printed information. Ensures signage is properly placed.
• Drafts routine correspondence in response to incoming mail and e-mail from members and visitors. Updates Membership database as necessary including address and name changes.  
• Assists with Member events including member exhibition previews, member gallery talks, and other onsite programs. Assists with event RSVPs as needed.
• Reports to management any issues of cleanliness or public safety in public spaces.
• Assists Lobby Managers in organizing and presenting periodic training programs for new staff members. Demonstrates lobby systems to new staff during the initial shadowing period.
• Attends seasonal Membership marketing meetings to learn about upcoming promotions and efforts. Coordinates onsite promotion fulfillment.
• Resolves service escalations from Guest Assistants; alerts Management if necessary.
• Frequently performs the functions of different positions within the Visitor Experience teams, specific to Membership (e.g., Guest Specialist), and Retail Stores (Sales Associate), as assigned by management based on business needs
• Participates and completes all mandatory training. 
• Performs any duties reasonably related to the functions described above.

Requirements:

• Bachelor's degree or equivalent.
• Previous experience interacting with the general public and proficiency with languages in addition to English strongly preferred.
• Proficiency with using technology, including mobile devices, Google workspace, point of sale software. 
• Exceptional customer service skills, customer service experience, passion for the arts.
• Must be available to work weekends and holiday periods.
• This position is in scope of the Payment Card Industry Data Security Standard (PCI) DSS), therefore, any offer of employment for this position will be contingent on the satisfactory completion of a criminal background check. The background check will be performed by an outside vendor in compliance with all applicable federal, state, and city statutes.

Reports to: Managers of Visitor Engagement

Salary: This position pays $25.56 per hour.

Application instructions: To apply, please visit MoMA Jobs.  Applicants should submit a resume and a statement of interest.

Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).

This is a unionized position at MoMA with covered employees represented by Local 2110, UAW, AFL-CIO.

Salary : $26