What are the responsibilities and job description for the Bi-Lingual CSR- Healthcare position at Momentum Resource Solutions?
Bi-Lingual CSR- Healthcare
3 days on-site/ 2 days remote
- Recertification/renewal of membership
- Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. This is designed to optimize telephone outreach with members due to recertify.
- Follow appropriate processes to meet and exceed recertification targets set by the department
- Make the recertification process as easy and seamless as possible for our members
- Assisting members with completion of recertification applications
- Partner with different parts of the organization to understand any barriers to the member’s experience and work to resolve them appropriately
- Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention
- Enrollment and retention support
- Assisting members with completion of all enrollment activities including but not limited to changing lines of business to ensure member is in the optimal plan, re-enrolling members due to administrative issues, premium payment etc.
Salary : $20 - $22
